With the automated system, you have options 1 - 5 to get you to a specific department, and you can enter direct extensions, or search by employee name via a Directory.
With a live Receptionist, you have him or her transfer you to the person or department you wish to speak to.
IMPORTANT NOTE: Let's say this is a very busy company, and sometimes you have to wait on hold or have the phone ring several times before the Receptionist can help you. And if he/she transfers you to the wrong extension or department, you will have to hang up and call again.
Do most people out there prefer to speak to a live person over a machine most of the time?
I really would like to hear arguments for both sides (coming from a "customer's/callers" point of view).
Thank you to everyone who can provide some feedback!
2006-09-15
06:55:17
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8 answers
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asked by
LilyDaisy
2
in
Polls & Surveys