I purchased a MicroSoft package and it's not working. What should I do?

Answer 1

You contact the store you purchased it from and exchange it or get a refund. If you bought it from Microsoft, contact them and return the item. If it was a download from the Internet, you don't actually, "return" the software, you just promise to destroy the copy you have in your posession and get a new download. This isn't any big deal, downloads and files on removable media get corrupted all the time, and it is easy to replace or redownload a new copy.

Good luck and much success returning your product.

Answer 2

You contact the store to see what they say. If you don't want to, just return it.