I won a gift certificate for a free manicure at a very upscale spa/salon in my town. I went in the other day to have my manicure when a woman walks out of the salon to ask my nail tech a question. She then turns to me and introduces herself as the head stylist. She then proceeds to touch my hair and says "You know, I can fix that." There was nothing wrong with it. I told her I was very happy with my current stylist and that she would not be seeing me anytime soon with that sales approach. She walked off all huffy. Some time later my nail tech proceeds to talk about how she also provides skin care. She looks at my face and says "You look like you could use some help with that skin." I ignored the comment. and didn't leave a tip. Last I checked customer service meant making the customer WANT to come back, not insulting them! I did nothing to merit such treatment. What would you have done?
2007-12-23 06:15:51 · 12 answers · asked by dolce 6 in Society & Culture ➔ Etiquette
Since when is it someone's job to be insulting? That's like walking into Kihl's and having a sales associate tell you "you look fat, buy new clothes." That's no way to run a business.
2007-12-23 06:24:45 · update #1
I agree with you, their sales tactics were untactful. That's how a lot of sales people are these days! One time I went to get my nails done at the same place I've been going to for 2 years. I've never been hassled there to try new services I didn't ask for, until they hired this new lady. She did eye brow waxing. I'm not opposed to it, but at the time, I wasn't interested in spending another $15-20. When I declined, she told me that my boyfriend probably doesn't like my eyebrows and that they look bad. I was like, wow, that was an interesting way to try to convince me to PAY you to do something for me! Bring up my boyfriend! I thought it was rude so I don't ever accept services from that particular lady.
I think there was a better way that lady could have offered her services to you. She could have said, "Are you happy with your current stylist?" and the girl doing your pedicure could have asked, "What skin care products are you currently using?". There's a new tactic of sales that is meant to make you feel bad about yourself and want to pay for them to help you. However, classy and professional salespeople do not need to stoop to such levels.
2007-12-23 06:25:32 · answer #1 · answered by Rosie25 4 · 5⤊ 2⤋
You were in the right. If the stylist had said something like, "oh wow, You're hair is gorgeous, I would love to play with your style a bit to bring out your lovely bone structure." That would have been different. Telling you there are things wrong with you is not the correct way to go about business. People go to salons to relax, not to be put down. I would have finished my free manicure and written a nasty letter and told every person I knew.
2007-12-23 15:53:08 · answer #2 · answered by Wicked Warrior 6 · 3⤊ 1⤋
They're approach was very forward and assuming; they "assumed" that you were unhappy with the quality of your hairstyle and skin. Never assume in business. The only explanation other then pure ignorance for the Head Stylists comment is that because it was an upscale salon they're used to dealing with they're "target market" and you apparently didn't fit into they're normal clientele.
When people "assume" they know what you want before asking you, just ignore them; you should just disregard and not react to their comment/suggestion. I know it's our natural instinct is to refute and defend ourselves but don't lower yourself to their ignorance level.
2007-12-23 14:30:43 · answer #3 · answered by Kevin Clary 1 · 2⤊ 1⤋
Haha @ the "you look fat, buy new clothes".....You're totally correct. Those women were extremely rude. The fact that the nail tech did it after you already told the hair stylist off borders on mental retardation on her part.
You reacted perfectly.
2007-12-23 16:23:56 · answer #4 · answered by I Love Howie Carr 6 · 1⤊ 1⤋
These people want to build up their clientel, but they obviuously dont know how to approach people. I would have told them that "There is nothing to be fixed with me and I would appreciate them being rexpectful to me , being the customer and the one served". You could write them a letter or complaint, so they would know for the future, and I would also not recommend my friends to go there, and tell them the situation for why.
2007-12-23 15:22:39 · answer #5 · answered by Anonymous · 1⤊ 1⤋
You did the mature thing by not saying every thing on your mind. The management will soon get the message that their approach is sending people away. At least you demonstrated far more maturity than them!
2007-12-23 14:26:33 · answer #6 · answered by mandbturner3699 5 · 4⤊ 1⤋
I like your answer to the hairdresser! And that nail tech was rude about your skin... That reminds me, one time I went to get my eyebrows waxed, and the girl asked me if I wanted my upper lip done , I said no - and she asked "Are you sure?" TWICE! I have melasma , so the skin on upper lip is darker, I guess it looked like hair, lol -- but how rude!
2007-12-23 14:42:01 · answer #7 · answered by missknowitall 2 · 1⤊ 2⤋
That's just bad business.
I find that people who really know their stuff don't resort to such desperate attempts to find new clients. They are too busy with their existing clientelle.
2007-12-23 14:50:18 · answer #8 · answered by Surf Crazy 1 · 2⤊ 2⤋
Yo...I'm a guy, but that sucks. If I were to go get a haircut and they said "hey, we can fix those eyebrows for you". Man! That would get me pissed. Even though I know my eyebrows are bad, but still.
2007-12-23 14:24:42 · answer #9 · answered by ignorance_intolerant 2 · 3⤊ 1⤋
Something like, I am a therepist and I could help you with your attitude !!!
I have heard of people drumming up business, but thats almost like being mugged ! Sheeesh!
2007-12-23 14:50:51 · answer #10 · answered by SUPER-GLITCH 6 · 2⤊ 2⤋