ok. this b*tch ordered a roll, she want me to change it with edamame (steamed soybean) cause it's "fishy". well, duh! she already ate 1/3 of it, she's just being very b*tchy. what should i do?
2007-11-30 11:36:19 · 32 answers · asked by mai k 1 in Food & Drink ➔ Ethnic Cuisine
Change it, appologize, and remember the customer is always right - even when they are wrong.
2007-11-30 11:38:33 · answer #1 · answered by Anonymous · 3⤊ 3⤋
Customer service does say that the "customer is always right", however, if what she ordered was not what she wanted, and you as the wait preson did not tell her the truth, then she has a right to complain. If it wasn't fresh, you should have known and told her. I'm sure your boss wanted to get rid of old fish.
I happen to like , but not all........and BELEIVE IT OR NOT........ I have been to a couple restaurants that have served "fishy" rolls.
I'd rather pay more for FRESH than the fish thas has been frozen or sat around a day or two. I CAN tell the difference, and I sure would be a Bit**th too, if I had to pay. If I were served "fishy" (frozen, defrosted, day old fish) I would have asked for my money back or walked out without paying with a good reason why.
The lady was nice enough to ask for edamane, You are the waitress........I hope you were decent to her.
I have tipped a good waitress well ...even when the chef was bad.
You might need to think of another way to make a living.
2007-11-30 13:07:26 · answer #2 · answered by hvn_fun2 5 · 2⤊ 0⤋
Inform her that had she told you after the first bite, you could have changed it for her. But you would be prepared to knock 1/3rd off the charge for the edamame. Do let her know that since FISH was in the dish, fishy tastes are expected.
You will have to get your satisfaction from that - that and, if she ever comes in again (doubtful since she hates fish), be sure to look her in the eye and announce to her that dishes in your restaurant do feature FISH, but you could point out a few that do not, if it would make her feel better.
But be careful calling her out the next visit, because we white people do all look alike ;).
2007-11-30 13:19:55 · answer #3 · answered by Amy R 7 · 1⤊ 0⤋
Anyone who owns or works in a store or restaurant needs to remember that "word of mouth" advertising accounts for the majority of your customers. I would say you have to adopt a "the customer is always right" attitude. Don't lose fifteen good customers because the lady is an idiot. After all, it's only a roll. The success of the restaurant depends upon good service.
2007-11-30 11:45:59 · answer #4 · answered by CarolSandyToes1 6 · 3⤊ 1⤋
She's obviously trying to get free food. Just give her 2/3 of a new roll, shes already eaten a 1/3.
2007-11-30 11:39:27 · answer #5 · answered by B's Knees 4 · 3⤊ 0⤋
Give it to her this one time and if she comes back and tries to do some other crappy thing to you tell her in a nice way, "you don't like my food second time now, don't come back."
Don't make a scene, though. Let her do that - otherwise the people around you will think it is your cooking and not her. If she makes the scene they will laugh and stick up for you! Let her do the tantrum and you keep your cool.
Have confidence in you, your cooking, and your restaurant.
2007-11-30 13:32:44 · answer #6 · answered by Anonymous · 2⤊ 0⤋
If you think of your customers in derogatory ways maybe you ought to find another area of employment. Making your customers happy should be your job, within reasonable limits. I'd go ahead and give her the new one and charge her for it instead of the one she didn't like. If she asks for a refund, that's asking too much. "I'm sorry I can't do that." "That's not our policy." There ought to be a standard policy. Ask your manager. If you're the owner, come up with a standard policy.
2007-11-30 11:41:58 · answer #7 · answered by Anonymous · 2⤊ 1⤋
Are you the owner?
Let the manager know and let him deal with the bill if he doesn't want to comp her.
However, for you, just get her the edamame and don't take it personal.
2007-11-30 14:13:05 · answer #8 · answered by Dave C 7 · 0⤊ 0⤋
Give her what she wants. Then in a sarcastic tone tell her how very very sorry you were for the "fishy" roll.
2007-11-30 11:40:25 · answer #9 · answered by Corey (Go Dubs!) 7 · 1⤊ 1⤋
Personally, I'd tell her that she should have ordered it in the first place if that's what she wanted. You could tell her that if she'd like to order another one, you'd be happy to make it with edamame.
But that's just me, I hate customers like that.
2007-11-30 11:39:24 · answer #10 · answered by Anonymous · 2⤊ 0⤋
It might be a test. Smile and give her what she wants. Do not charge her. If it is not a test, remember that word of mouth can make or break a restaurant.
2007-11-30 13:40:33 · answer #11 · answered by Anonymous · 0⤊ 1⤋