what a person must have twhile performing customer service job?

Answer 1

Managers play their most important role when they set the stage for good performance. By understanding the factors that contribute to performance, management can focus on those factors to improve the results their employees and organizations achieve.

Note that performance is the product of two factors-capacity and commitment. If either one of these factors is zero, the result is zero. In addition, the relationship of capacity to commitment in this equation means that adjustments to either factor will affect performance. Knowing this, managers can analyze various factors of the equation and address those areas that are weak to improve the result of the equation: performance.

Capacity. In a work setting, the capacity to perform means having available the competencies, the resources, and the opportunity to complete the job. If employees are missing these, the work will not get done and the results will not be achieved.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies. Competencies are sets of measurable skills, knowledge, behaviors, and personal attributes critical to successful performance. Employees must have the right competencies in order to complete a job satisfactorily. Organizational leaders must pay close attention to this factor in the performance equation. They should carefully determine which competencies are important to achieving the results set out in strategic and performance plans so that they can hire the best people for the job, make effective work assignments, and establish individual development plans for employees that focus on the most important competencies.
Resources. Employees must be given the resources they need to do their jobs. A key management responsibility is to ensure employees have a work environment that contains the tools they need to be effective. If employees have all the competencies needed to complete the job, but lack the resources to perform, the job will not get done. For example, customer service representatives who do not have working phones at their desk will not be able to call their customers to ask if their needs were met.
Opportunity. Employees may have the competencies and the resources to do the job, but may never be given the opportunity to perform. For example, a public relations specialist assigned to facilitate public forums will not have the opportunity to perform that assignment if no public forums are held. Supervisors should be aware when situations arise that prevent a competent employee from performing assigned duties well.

Answer 2

Tell her to woman up and get use to the idea. Sorry, years of customer service and plastering on a fake smile is tolerable. Edit: You could avoid jobs that involve direct contact with the customers? There are jobs like that, but you would still have to interact with fellow employees. I think for people who just hate talking to others... Working in environments with new people is good for them. Can't be alone all the time.

Answer 3

You must be able to deal with a constant flow of dee dee dee's. In a perfect world we would have customer service employees armed with guns so they could blow away all the tard customers who are wrong and think they are right. Those customers are just a waste of space to begin with.

Answer 4

A positive attitude. Courtesy and politeness toward the customer. A throrough knowledge of what you're doing and what the customer requires.

Answer 5

One of the biggest things I've come by is comprehension. customers don't always know how to convey their thoughts so you have to be able to correctly interpret what they're wanting. Internally it is known the customer is always wrong... but you have to tactfully make them think they're right. Never find yourself in a slight argument with a customer, not a heated debate, but a situtation where you have to prove your point.

Answer 6

- You need to have a very good knowledge of the biz to be of service to the customer.
- You must be polite and courteous
- Patience in dealing with customers
- Have a pleasant disposition

Answer 7

Patience, good listening skills and knowledgable about problem solving.

Answer 8

a great attitude, clean shaven, and always be polite. even when the customer isn't always right...