my mother bouth a knew ford exsplorer about a year ago about a week after buying it it started to jerk going down the road it was hard to get to go over a hundred six months out of that first year it was at ford while they tryd to fix it finaly after a year they replaced the moter i mite ad it was like fighting a war to get them to do it under warrenty now 2weeks after the knew motor it is doing it again they wont give her a knew one becouse alberta is the only provance with out a melon clouse what can she do
2007-11-11 17:04:22 · 7 answers · asked by jwood001 1 in Cars & Transportation ➔ Car Makes ➔ Ford
Call 1-800-Lemon-Law
2007-11-11 18:46:51 · answer #1 · answered by harryb 5 · 0⤊ 0⤋
If the vehicle was purchased as "New" it is/was covered under the Ford Warranty.
And New vehicles would still be covered by Fords Lemon policies, regardless of the province law.
If the dealer has not been helpful you should seek assistance from The Ford Customer Relation Center:
Customer Relationship Centre
Ford Motor Company
of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If the vehicle was purchased as pre-owned, a lemon law would not be applicable, but Ford warranties would still apply.
The dealer that replaced the engine would still be responsible to warranty their repair.
You may also find this website helpful:
http://www.consultwebs.com/lawyers/lemonlawattorneys/lemon_law_faqs.html
2007-11-12 05:26:26 · answer #2 · answered by Vicky 7 · 1⤊ 0⤋
I would consult an attorney. At this point they have to warranty the replacement of the engine. You dont need a Lemon Law to get them to fix this. If they never fixed the problem, they still have to honor that warranty. Fight, Fight, Fight!!! That is my best advice. If this is a dealer, which i assume it is, you will need an attorney. They usually have their ducks in a row before they will get legal. Also, a second opinion might also help. Preferrably from a more reputable dealer. If this is a shop other than a dealer, they will back down easier. In either case, get a second opinion. A lawyer too.
2007-11-12 01:16:50 · answer #3 · answered by kidrck79 2 · 0⤊ 0⤋
Forget about the Ford dealership. Make copies of all your documentation of what they have done to your car and all the problems you have been having. Also copy your warranty. Call the Ford headquarters and explain that you have done everything to get someone to help you, that you are very unhappy with their product, and you expect them to make this vehicle right or replace it if they can't fix this one. Then go to your library and find out the corporate headquarters address, and send the copies to the PRESIDENT or CEO of the company. No lemon laws are not an excuse to put out shoddy products. As long as it is still under warranty, they have to honor it, that has nothing to do with lemon laws.
2007-11-12 01:17:18 · answer #4 · answered by kathi1vee 5 · 0⤊ 0⤋
CALL THE SERVICE MANAGER AND TALK WITH HIM AND IF YOU DON’T GET ANYWHERE ASK FOR THE AREA ZONE MANAGER.
IF ALL ELSE FAILS THEN CONTACT THE FORD MOTOR COMPANY AND FILE A COMPLAINT BECAUSE THE DEALER WILL HAVE TO RESPOND BACK ASAP.
2007-11-12 10:42:10 · answer #5 · answered by Anonymous · 0⤊ 0⤋
You could learn to use the spell check option as well to make things easier to read. http://www.automotive.com/2006/12/ford/explorer/warranty/index.html
2007-11-12 01:16:19 · answer #6 · answered by Anonymous · 1⤊ 0⤋
Make lemonade,and learn not to buy Fords.
2007-11-12 01:11:12 · answer #7 · answered by Anonymous · 1⤊ 1⤋