Could someone please tell me their definition of a (medical) receptionist? What would their duties include?

Answer 1

Receiving patients at a clinic. Taking their money, health insurance information, to a certain extent you are managing the waiting room. After they get called back you are off the hook with that person.

You also take care of the phones, emails, drug reps, and some bookkeeping jobs like organizing patient files, insurance information.

It is a traffic position, really, and an office job, including a heavy dose of customer service (the first person they talk to when they arrive making you the face of the company, second only behind their specific doctor), it has little to do with being in a doctors office except the traffic you are handling is medical patients.

Answer 2

i was a medical assistsnt/receptionist for 10 yrs. I would process people in for appt. Call new patients to set up appts, call their dr's office to make sure all of their records/xray films etc etc were forwarded before their appt. I would schedule next appt for them. I would also assist in the back office. I would find medical records and file them, answer the phones, take msgs, sometimes print out lab work, call the pharmacy to phone in an order ......... enough info?

Answer 3

My friend works as a receptionist at a doctors surgery - she just signs in patients, books appointments and answers the phones etc