who would you complain to, if the nhs kept postponing an important operation?

Question

my aunt is due to have 4 heart bypasses, she is nearly 78 so this is not easy thing for her, she was mant to go in for surgery last wednesday but they cancelled at the last minute, then they gave her a new slot, this morning and they cancelled again. she also has to travel to liverpool from north wales. she is getting increasingly worried and worked up, and i'm getting p****d of with the nhs, i'm just wondering if there is anyone i can complain to.

Answer 1

Its possible her need is moderate, but not an emergency.

20 months ago, I had an angiogram, and was scheduled for 10:00 AM the next day. My blockages were 99%, 99%, and 80%. They were worried I would not make it to the next day. 9:00 PM that night, I woke up with pretty severe angina. They moved my surgery up to 7:00 AM. I am sure I bumped two people.

You both should relax, and be glad she is healthy enough they are willing to postpone her. Stress is a very bad thing in heart disease, so you need to just go with the flow.

If she is feeling worse, that is different, and she needs to speak to her doctor. Meanwhile, eat very healthy.

Answer 2

Hope this helps you out:

Organisation

There are several types of NHS trust:

* Primary Care Trusts (PCTs), which administer primary care and public health. In 1 October 2006 the number of PCTs were reduced from 303 to 152 in an attempt to bring services closer together and cut costs. These oversee 29,000 GPs and 18,000 NHS dentists. In addition, they commission acute services from other NHS Trusts and the private sector, provide directly primary care in their locations, and oversee such matters as primary and secondary prevention, vaccination administration and control of epidemics. PCTs are at the centre of the NHS and control 80 per cent of the total NHS budget.
* NHS Hospital Trusts. 290 organisations administer hospitals, treatment centres and specialist care in about 1,600 NHS hospitals (many trusts maintain between 2 and 8 different hospital sites).
* NHS Ambulance Services Trusts
* NHS Care Trusts
* NHS Mental Health Services Trusts

The NHS in England is controlled by the UK government through the Department of Health. Some NHS agencies (e.g. NICE and SIGN) have influence in other parts of the United Kingdom. The service is generally known simply as NHS. Its structure is discussed in this article.

The NHS is managed at the top by the Department of Health, which takes political responsibility for the service. It controls Strategic Health Authorities (SHAs), which oversee all NHS operations in an area of England. There are 10 SHAs, coterminous the nine government office regions in most part, with the South East region split into South East Coast and South Central SHAs.

The SHAs are responsible for strategic supervision of the trusts in their area.

In addition, several Special Health Authorities provide services and, in some cases, to the devolved NHS administrations. These include The Information Centre for health and social care, NHS Blood and Transplant, NHS Direct, NHS Professionals, NHS Business Services Authority, National Patient Safety Agency, National Treatment Agency and the National Institute for Health and Clinical Excellence (NICE).

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