windows cannot find 'c:\widnows\system32\uktnrbigh\lsass.exe./ could not load or run 'c:windows\system32\uktnr

Question

I receievd a virus throuh Instant Messenger and ran spy bot and AVG anti virus and I deleted the quarantined files. I do not remember the virus name. Everything seems to be working fine but when i re-start I get this annoying prompt 'windows cannot find' 'c:\windows\system32\uknrbigh\lsass.exe.' and could not load or run 'c:\windows\system32\uktnrbigh\lsass.exe' I did the following...Click Start|Run and enter regedit.exe and click OK.
Browse to H_Key_Local_Machine\Software\M...
You will probably see an entry pointing to c:\windows\system32\uktnrbigh\...
Delete this entry. If you don't find it at the location I specified then while still in Regedit press F3 and search for uktnrbigh and delete all instances that it finds.

I attempted this and was unsucessful. Is it possible i have to re-intsall these files? If so I have a Dell what CD would they be located in? If not what should I do? Thanks.

Answer 1

Did you run the antivirus programs in Safe Mode? If not, it is possible you missed a self-executable file.

If it were me, I would first run all antivirus software in Safe Mode, Restart.

If there remains a problem, you can try a Windows Repair. Here is some information on it:

WindowsXP Repair Explained
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/options_to_use_when_a_system_will_not_start.mspx?mfr=true

WindowsXP Repair Tools
http://www.webtree.ca/windowsxp/repair_xp.htm#How%20to%20Repair%20Windows%20XP%20by%20Installing%20Over%20top%20of%20Existing%20Setup:

http://www.download-download-this.com/4.html?OVRAW=Windows%20Installer%20corrupted&OVKEY=window%20installer&OVMTC=advanced

Fix and/or Repair Windows
http://www.dougknox.com/xp/tips/xp_repair_install.htm
http://www.onsitechicago.com/support/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=23&nav=0

Registry Mechanic
Source: http://www.dummies.com/WileyCDA/DummiesArticle/id-4708.html
http://www.pctools.com/registry-mechanic/?ref=googleA&gclid=CP7xkqf5oo0CFRGsGgodPwqM5w

Vista Repair – a list of help sources
http://search.yahoo.com/search?ei=utf-8&fr=slv8-fp&p=Vista%20Repair%3f