How do you get a consumer protecting agency to do their job?

Question

When presented a clear cut case of fraud, agency investigator looks instead for the way out of prosecuting. Looking the other way when he stated the was no doubt that the person's testimony was a lie, but couldn't do ANYTHING about it? This type of dismissal exposes a great many other consumers to an unlicensed crook. All this is contrary to the aggressive round up of unlicensed contractors, using ficticious names and other people's licenses? When will a gov't agency get a spine? How do lazy bureaucrats live with themselves?

Okay, that sounds so hostile. Question remains if an investigator (cslb) won't give his findings to the consumer, without subpoena BUT only for a civil case, it immediately holds the consumer hostage to the mediation/arbitration scam. How does this help the consumer who was already presented evidence on a silver platter? The process is full of limitations for the consumer. The agency is no longer an advocate for the consumer when the value of damages was determined to be greater than the amount you can recover in the process. At that point, when the consumer is that damaged (per their own inspectors findings) the agency isn't interested. It forces you into the courts, civil and criminal.

Answer 1

LOL you don't, that is why you contact the attorney general of your state and file a claim with them.

Answer 2

Contractor scams are everywhere and on all the investigative news shows.

The only thing I know to tell you is keep complaining to the Better Business Bureau and try to band together with others to launch a class action suit.

If someone lies under oath it is still accepted as the truth. Just because the prosecutor suspects someone of lying doesn't mean a case can proceed. In order to get the verdict you want you need evidence not testimony.

Since this is a criminal and civil case involving scams (civil), but also fraud (criminal), this is complicated and you'll need to prove your case beyond the shadow of doubt to see justice.

Answer 3

One thing you seem to forget is that there has to be an adequate consumer protection law in place before anything can be done.
If the investigator cannot do anything because he lacks the authority or information, it is easy to say that he is being lazy. Instead of complaining, why don't you campaign for proper laws and legislation (and funding) for consumer protection,

Answer 4

Depending on what level of Government he works for, go to your elected official at that level. Let him explain his actions to someone above him .