Rude cashiers?

Question

Do you find it irritating when a cashier tells you your total and doesn't say "please" and then after completing your transaction doesn't say "thank you", but maybe "there ya go"?
Also, when they just plop your change back into your hand and don't count it back! What ever happened to good customer service?

Answer 1

lousy managers...

Answer 2

Hi, I know what you mean. The worst is when you "interrupt" their conversation by wanting to check out. I think companies are too lax about customer service. I used to work at an art store owned by a couple of old ladies and they used to come in 2x's a month to check that the store was clean and presentable, the signage was correct and that we were actually walking around the store, offering our help to the customers. And if there were no customers in the store, we had better be cleaning, straightening or otherwise. And we did have to count the change back, it's sad nowadays that when the power goes out, no one knows how to add or subtract anymore. I understand that cashiers sometimes get a bad customer or two, but that also might be a reflection of poor service. I've been there, people have bad days all over, I just let it slide...the customer is always right was another motto we lived by. Seriously. That once-small hole-in-the-wall art store has expanded to 5 locations and is very prosperous and well-known now, and although I no longer work there, I like to think their outlook on customer service has a lot to do with that. So that's how I was taught back in the day; unfortunately society is way too casual these days about everything. I especially hate being called, "You guys" when I'm clearly a woman. If it's a major chain like WalMart, send them an email or give them a call to tell them it upsets you. Maybe they'll get the message.

Answer 3

You want to know something weird about your comments and question? I am known for being a kind cashier. But you know something? A LOT of customers have shown impatience and rudeness toward me when I am doing the "please" "thank you" and counting money back. Some had even pulled back their hands and say "I don't need that" or "I need to go" or some will smirk the entire time. The rude cashier at my last job was the more popular one except when people needed to find something, then they'd ask "that sweet girl." (me.) I wonder if most people really do prefer politeness and kindness or if they'd rather have the rude, rushed cashier type. I personally don't like being rushed by a cashier and always thank a kind one....

EDIT: it also matters where you work and who the manager is and who the coworkers are. Some people get annoyed by kindness. Some places LOVE it and will fall over themselves to hire such a person. Luckily I have a new job that encourages kind behavior, appreciates it, expects it. :)

Answer 4

I used to think the same way until I decided to turn things around a little. Think about it, cashiers get lousy treatment from a lot of their customers who just happen to go through their lines with a bad attitude and by the end of the day, it's bound to rub off on them. Whenever I get rude treatment from a cashier, I wait until I'm ready to leave and make sure to look at them in the eye. I smile and tell them that I hope their day gets better. Most of the time, they're so shocked they ask me why I would say so and I tell them it's apparent from their attitude that they must be having a bad day. Everytime I've ever done that, and return even days later to that same cashier, they'll smile and be nice. My mom always told me, kill them with kindness. Guess that's what I'm doing.

Answer 5

I agree with that not saying "thank you", that is irritating. They have a job because of customers. But I will say that I agree with some of the other people on here that they don't get paid too much and there are also very rude customers too and that can wear on them , been there, done that, and counting back change and all that, no, I don't expect that. But at least a hello and thank you. I work in a customer service type of job and wait onpeople 8 hours a day and there are definetely customers who think they can step all over you for whatever reason and there are some who are nicer than can be, but I always try to say "thank you, have a good day" to people, unless they are just down right nasty.

Answer 6

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The same thing happened to me. Yes, the cashier was very rude. Some ppl might consider it more polite for customers to hand $ directly to the cashier. But her outburst was uncalled for. My guess is that this is not the first time she had an outburst and believe it or not, managers are not dumb and they do notice bad behavior by cashiers. BTW, have you ever noticed that many bank tellers (when they give you the money) put the money on the counter? Probably so that you can see the individual bills more easily.

Answer 7

The last time I worked as a cashier the manager didnt train you to do all those things. You are supposed to say thank you and at least count the money twice for your own accuracy. But yeah some of them are just rude now a days.

Answer 8

well, frankly, i don't find it ananoying at all. as a society, we've become less personalized. perhaps you live in a smaller town, where the volume of traffic in the stores is smaller, and life is at a slower pace. however, in larger cities, the pace is faster, and most people are focused on getting their transactions completed, collecting their purchases, and getting on with their lives. i know that "it's just a couple of minutes", but, take a couple of minutes here and a couple of minutes there... add them up, and you can wind up with an hour, or more, that's taken from whatever else you have to do that day. most people i know just can't afford that kind of time, and resent it when some chatty person, ahead of them on line, causes them to lose even more.
as far as the not counting change back, i've always taken that as protection for both the cashier and the customer. if the count is off, it's the cashier's problem. if my change is incorrect i go to whichever manager, and make my complaint. good customer service is something which evolves and changes with changing expectations. what was expected and normal 20 years ago, isn't today.

Answer 9

Yes,
I think that they think that since they are in a (typically) low paying job that they don't have to be polite. Or maybe that person just had a bad day. For the most part I think that customer service should be the first thing on cashiers minds.

Answer 10

No, I don't get irritated by that, unless they do this with a definite attitude. If a cashier has a smile, they can use other words, not always please & thank you, and still be doing a good job.

They should always count the change back, not just plop it in your hand. That's not just politeness, it is good business practice. If they make a mistake in getting the cash out of their drawer, it is often caught when they count it out to you.

Answer 11

I guess not enough people complain to the managers about it.
But you are right, very seldom do I get good customer service. What gets me is the cashiers that are women are a lot nicer to my husband than they are to me. Waitresses are the same way. They constantly keep his tea glass full, where I have to say "yoo hoo", I would like some sweet tea, too!!