Red Highlights, upset?

Question

I had Red highlights put in my hair 2 weeks ago and some Brown at the same time my hair was already a reddish colour but it was block and wanted it breaking up a bit so i went to a new hairdresser (from some one who recommended them to me.)
I was there for 4 and a half hours they weaved the Brown then used foils for the Red when it was done i was glad to leave after being there for so long. My boyfriend said when i got in that i should of complained and you carnt see the red that much i asked for bright red. Now 2 weeks later you carnt see them at all you couldt after a week. Since talking to the women who recommened me to them she said i should go in and complain ive rang them and she said it wont last on red hair very long to which ive said i understand but ive had them done beforesand its lasted months i wouldt be so upset but it cost me £60 and i only had the top part of my head done. Im going to see them in a hour or so just want some help on what to say before i go.
Thanks

Answer 1

Two weeks is way to soon for your highlights to fade. Red does fade more quickly than the other colors, but you should still be able to distinguish red in your hair only 2 weeks later.

You paid for a product and they should fix it. The customer is always right. You stated clearly what you wanted, and if the hairdresser was negligent in her duties that is not your fault. (I feel inclined to add, however, your boyfriend is right, it would have been better if you had returned right away to the saloon. Perhaps you might want to fib and say you couldn't come in before because you were out of town?) If they do not see it that way then tell them you had been looking forward to working with this new hairdresser, but you are sorry, they will not be having you as a client in the future and gently remind them that bad word-of-mouth is never good publicity.

good luck!

Answer 2

tell them you fix it. the customers always right. you paid, get what you paid for.