I signed up for Vonage last year...and I have been trying to call Vonage for 2 months now to cancel my services. I get asked a whole bunch of questions and then they ask me why I want to cancel my services..I told them that I no longer want the services..I also told them that I have been trying to cancel for 2 months and that I want reimbursted for the last 2 months from direct pay from my checking account. They said that they can NOT refund my 2 months reimburstment however...they can keep my services for 2 more months free...then disconnect...does anyone have a hard time trying to disconncet from vonage?
2007-05-18 10:48:32 · 3 answers · asked by rupmsn2 3 in Consumer Electronics ➔ Land Phones
I called them just for information and it was as hard as pulling teeth to get any sort of truth about any other cost which they would charge me if this or this or that! and I when I told her that this is not what the ad said, she practically got mad at me and insisted that they had the right to charge that extra fee and that I really wanted to go with them and that she was going to inscribe me today and she just wouldn't stop! She would interrupt and not listen to anything that I was saying! She'd say that I didn't call there for nothing, that I was obviously interested in the service or I wouldn't have called and just wouldn't give up! She was incredibly rude and seemed like she couldn't stop long enough to come up for air! and I ended up having to calmly hang up the phone! It was the worst experience I ever had on a phone! and ultra unprofessional!
2007-05-18 14:04:59 · answer #1 · answered by Terisina 4 · 0⤊ 0⤋
I even have been employing Vonage for the final 5+ years and could on no account bypass returned to Verizon or ATT. service is astounding, loud and sparkling. My spouse calls her family individuals in China for a million penny a minute. eu calls are loose.
2016-12-29 12:02:14 · answer #2 · answered by barakat 4 · 0⤊ 0⤋
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2007-05-18 10:55:22 · answer #3 · answered by niceguy 1 · 0⤊ 1⤋