Why do I have to talk to a recorded message?

Question

Is it just me or do you good folks out there find this just as annoying? I am talking about the new tech support and customer service phone systems asking you to "say" things instead of entering the numbers? Why do they want me to talk to a stupid recording? It's OK at least if they give us the option like "say billing or enter 1". A lot of these systems don't even do that. They just want you to shout out stuff like a moron.

Answer 1

http://www.gethuman.com

It shows a lot of companies and how people got a human being on the other end instead of an automated recording.

I hate those.

What I hate more are the "people" who call you, and you hear "please call ## with ## immediately, it is important"... if it was important there would be someone on the other line when I pick up!

Answer 2

i agree, seems like they are letting computers be the new employees now. I don't know if it has to do with the economy and the lack of funds to pay constant employees, the lack of beneficial employees to handle the influx of calls or what. But I agree it would be very nice to have someone just pick up the phone and say, "Good afternoon, how can I help you?"

Answer 3

I totally agree. Its freaking irritating to talk to a machine and after about 15 minutes of going through this and going though that, they refer you to another number and the cycle goes on again. Aaaarggghhh!

Answer 4

I prefer the number system. I hate the shouting system.

Answer 5

I, too, find this highly annoying and even rude. I don't talk to computers. If I need to talk to a computer, I do it through my keyboard, not my phone.

Answer 6

UGH, I hate this! I have a cellphone and when I want to dial 411, I have to practically scream at this recorded bimbo "City and State, please" I answer *her* and it goes, "what? I didn't get that. Can you answer again?" Finally I scream, OPERATOR, and then I get a LIVE person. I really hate it.