i have internet adsl with no problem but my phone line is dead no ring tone can not ring out or call in ? bt have checked the line and found no problem i have tried all the tests but the line is dead..bt will send a engineer but that could cost me alot ..how can my internet work but not my phone ?
2007-03-25 05:26:20 · 13 answers · asked by stevefirestorm 2 in Consumer Electronics ➔ Land Phones
yes, just get a DSL filter...
2007-03-25 10:45:09 · answer #1 · answered by . 4 · 2⤊ 1⤋
There are two possible sources for this trouble.
(1) The BT run in the central office from the Main Distribution Frame (MDF) to the splitter does not connect to the telephone switch.
(2) The splitter in your home is faulty. Try disconnecting the DSL modem and connect a telephone directly into the BT master socket in your home.
It could be a problem with the surge arrester or ring capacitor in your master socket -- again try to connect a phone directly on the copper pair to isolate the master socket. Diagram shown in the link below ...
2007-03-27 12:06:14 · answer #2 · answered by Anonymous · 0⤊ 0⤋
If there is a problem outside, BT shouldn't charge if it's inside they do.
Have you got a microfilter connected to each each piece of equipment that uses the telephone to communicate eg,., phone, fax, answerphone as each one needs one? Have you tried changing them at all? as they are very prone to breaking down and there is no visible signs of problem - all you get is the failure!!
Hope this helps in some way
2007-03-25 05:42:23 · answer #3 · answered by auntywhizz 2 · 0⤊ 0⤋
I have bt and that happened to me a few days later it fixed itself ! - I think at bt engineer had a look at the line and found a fault!
2007-03-25 08:31:08 · answer #4 · answered by rover45662001 3 · 0⤊ 0⤋
Really depends!
If you have been made incoming calls only (for exampl for non payment) your broadband connection will still work.
If you stopped your service your broadband will still work for a couple of weeks until the ISP remove their equipment from the line.
If none of the above - could be faulty microfilter/router.....try unplugging/disconnecting one and plugging phone straight into main line and see how you go!
2007-03-27 09:05:08 · answer #5 · answered by Anonymous · 0⤊ 0⤋
adsl ueses a difrent part of the phone line band. and can run independently sume time u can loos adsl but the phone works fine too
2007-03-25 05:30:45 · answer #6 · answered by mort_the_apprentice 2 · 0⤊ 0⤋
Nick has it right... you should have 4 wires in your phone line... two that run the phone and two that carry the dsl signal. You can have a problem on one side and not the other.
2007-03-25 05:34:18 · answer #7 · answered by Carla R 4 · 0⤊ 0⤋
if you have cat five ran to that location or a four conductor wire and they use orange and blue for the phone and one of them are disconnected than that will cause the phone not to work and the green and brown for the adsl
2007-03-25 05:30:50 · answer #8 · answered by nick 2 · 0⤊ 0⤋
Are you with Carphone Warehouse. This happened to me and the engineer that came to fix it told me that when you lose the telephone connection for some reason the broadband will keep searching to try and connect albeit as a much lower speed.
2016-03-29 03:54:34 · answer #9 · answered by Anonymous · 0⤊ 0⤋
The phone itself couild be faulty. Have u tried another phone in the same phone line?
2007-03-25 05:30:35 · answer #10 · answered by kellie0702 3 · 0⤊ 0⤋
Last week our phone was out but our internet was fine too. I didn't understand it either. They came out and the problem was with their equipment and not ours so there was no charge. Hopefully you will have the same luck.
2007-03-25 05:32:37 · answer #11 · answered by iceemama 4 · 2⤊ 0⤋