I just took my leased 2006 F-150 in to have the brake lights looked at. The dealership (I moved so I went to the closest one) told me that wires got fried and they had to order new wireing harnesses. That will be 5 total days without the truck. They said they could only provide a lease vehicle though Enterprise and would cover only $28.00 per day towards costs. Is something wrong here? I only have 13000 miles on the truck and I have to pay because Ford has a problem with their vehicle! No wonder Ford is losing marketshare! Has anyone else had this sort of problem getting a loner?
2007-03-09 07:15:39 · 4 answers · asked by Mike L 1 in Cars & Transportation ➔ Car Makes ➔ Ford
Manufacturers & dealers are NOT obligated to give loaner vehicles when your vehicle is in for repairs.
You apparently purchased an extended warranty that pays for a rental vehicle (up to $28 a day) while getting a 'covered' repair.
The "wires got fried" comment is vague. That doesn't mean that the parts or vehicle were defective.
But regardless as to how the "wires got fried", defect or otherwise, it is not Ford that is supplying the loaner, it is your "Extended Service Policy" that is paying for it. Your policy will pay up to $28 a day. Enterprise offers vehicles for $28 a day. Get one!
If you don't want one then you'll have to pay the difference for something else. It is all spelled out in your policy.
2007-03-09 07:57:12 · answer #1 · answered by Vicky 7 · 2⤊ 0⤋
I work out of town. A couple of years ago I was working in Charlotte, NC, when my ignition box began "acting up". I required a tow to a Ford dealer that would not even consider the possibility of a loaner because of the age of my F-150 (it's a '95) and at 5:30 PM their rental office was already closed, leaving me stranded. Anyway, if the wiring harness was fried, is there a recall? Ford has had a lot of problems over the past with wiring shorting out and starting fires. Check with your insurance company to see if they can provide any help.
2007-03-09 07:46:06 · answer #2 · answered by Doug S 1 · 0⤊ 0⤋
Only high-end car makers i.e. Audi, BMW, M-B offer free loaner vehicles because you actually paid for it in the price of the vehicle. Main stream cars like Ford, Chevy, and Toyota do not offer free loaner cars. Instead they offer you the option to buy an Extended Service Plan or Rental plan that gives you a 1st day loaner.
Nissan does the same thing buddy. Sorry to bust your bubble on Ford bashing. Mazda is the only mainstream manufacturer that offers a free loaner which is also rolled into the price.
2007-03-09 09:05:59 · answer #3 · answered by eaglefox200 5 · 0⤊ 0⤋
Well Enterprise should be able to supply something for $28. If not tell the dealership you want to try another rental company. I use to own a car rental company and we replaced cars for peanuts just for the business.
2007-03-09 07:21:10 · answer #4 · answered by Gone fishin' 7 · 1⤊ 0⤋