Are Home Depot products seconds?

Question

I have had to return a number of products such as faucets, lamps, mirrors, etc. during a remodeling project, because of missing pieces, damage, or poor design.

Talking to an Home Depot employee, I've been told that they often buy below top- quality products, but advertise them as top of the line. Having spent a few hours installing a combination bathroom exhaust fan, heater, and light, only to have to return it for a working one, I think I'll just pay more and shop elsewhere.

Answer 1

They aren't "Seconds" as far as I know. I know they do have a section that sells returns, wrong size custom ordered items, etc. Sounds like you've just ran into some bad luck:( Nothing is as high quality and dependable as it used to be..my opinion...so many things manufactured cheap over-seas. You might bring it to the Manager's attention and maybe he/she would compensate you for your time & trouble. I prefer Lowe's over HD personally:)
Good Luck with your next project!

Answer 2

i think so or they didn't pass quality testing. bought several doors at different times and they had some defects , mostly the hinges were not set in properly. I will never l buy a door from home depot again.

Answer 3

I dont think so, I am remodeling too , I buy ALOT from them, why dont you check the inside of thebox for parts etc before you leave the store. I did have some parts issues with stock kitchen cabinets but we luckily had extra hardware in the next cabinet box.

Answer 4

They aren't seconds, but if they don't work for you, don't even bother going there. Simple as that. Find a new store, such as Werhungs, Lowe's or a specialty hardware store near you.

Answer 5

no they aren't seconds you just have been very,very unlucky if you've had to return that many products