My girlfriend was at a cafe in London, having her drink. She had her bag on a seat beside her. Less than a minute, her bag was gone. Immediately, she reported her stolen bag and after she tried to inform and terminate all her credit card services. Well, the thief utilized her Citibank credit card and signed for about $300-400. She paid for those bills. Citibank claims that she had reported her case too late, which is a day later, without considering the difference of the time zone between Singapore and London? I believe as we all know Citibank is a international Bank, how could they make her pay? She had her report. Do we have to highlight the time zone difference to the Citibank banking officer? How much trouble do we have to go through to fight for our case? I do also have a Citibank credit card. I'm wondering should I bring and use it when I'm oversea now?
2006-12-20 02:09:53 · 4 answers · asked by EVY 1 in Travel ➔ Travel (General) ➔ Packing & Preparation
Continue to fight Citibank and they will eventually back down. I have yet to come across a case where the bank has forced the cardholder to pay for the charges, unless, they have proven that it was truly the cardholder making the charges.
Double check your cardholder agreement if there is stipulation in there that you must notify them within x number of hours or otherwise you have to absorb the fraudulent activity. Whilst, you may find some language referring to this type of incident, it is rarely enforced.
As a last resort, take them to small claims court if they won't budge. At the end of the day, these big banks will rather take a loss of 400 SGD rather than take a bigger loss through the court.
2006-12-20 03:24:47 · answer #1 · answered by Drew 3 · 2⤊ 0⤋
yeah that sounds like london alright, if $hitibank want to charge her just call their bluff and they'll back down, after all its better to keep you sweet than lose you and anyone else you know as potential clients.
2006-12-20 10:12:49 · answer #2 · answered by IshotJR 2 · 1⤊ 0⤋
I'm so sorry for your fiancee,and no I don't think you should your credit card after such an incedient
2006-12-20 10:34:39 · answer #3 · answered by Maro's mom 5 · 1⤊ 0⤋
I hate when you have some one visit you from over seas and this is the kind of welcome they get. It's a shame. Sorry this happened to you guys
2006-12-20 10:18:00 · answer #4 · answered by Anonymous · 1⤊ 0⤋