In most cases, nearly always, the server is doing the best that he/she can, it's the kitchen crew cooking the meal that determines how soon the food is done. The server's job is to take it from the line out to the customer. Why do servers get blamed for a sluggish or inefficient cook or for a busy restaurant that the cooks can't keep up with?
2006-11-23 02:47:12 · 18 answers · asked by Someone who cares 4 in Food & Drink ➔ Other - Food & Drink
You hit the nail on the head. Many people don't realize how backed up a kitchen can get during a rush. We try our best to keep up while reading hundreds of tickets. And then waitresses come back and say that table 204 has been waiting and they're complaining. Well 204 is still 9 tickets back. Anyway...
Please be understanding with your servers, they do check on the progress of the meal. If everything else is fine, please tip. And especially if it's busy, understand that you've gone to a popular place! :)
2006-11-23 02:56:02 · answer #1 · answered by chefgrille 7 · 1⤊ 0⤋
Human nature. People want to blame someone and the server is the closest person. Some people are smart enough to realize the server is at the mercy of the cook but many do not. If the food sits on the counter waiting for server pickup - then its the server's fault. However, if the cook is behind, there's nothing the server can do.
My best bet would be to explain to the customer that the kitchen is behind and hope for the best in tipping.
2006-11-23 02:52:25 · answer #2 · answered by jack w 6 · 0⤊ 0⤋
Well, 1st of all, a professional server will share the wealth from time to time to insure his/her priority pecking order in a busy kitchen. In cases where the kitchen is swamped and can't get their sh** together, an experienced server will find ways to amuse the diners so as to make time pass by easier. If all else fails, that is where a front of the house manager gets paid for. He/she would approach the table to clear the server from the liability and buy them a drink or dessert on the house or at least do the apologizing.
But in the end, the server has to take the good with the bad. I have gotten bigger tips from customers who waited for their food than the normal ones because they see and appreciate my efforts and knows the fault did not lie with my service.
2006-11-23 03:04:44 · answer #3 · answered by minijumbofly 5 · 0⤊ 0⤋
I waitressed for years, and people tend to take it out on the server, which most cooks are a**es and dont' give a rats butt. Because the cooks don't get tipped, the tips always go to the server. But I would not take food out that wasn't done the way they ordered it, I sent it back, and would usually go and tell the customer, that I had to send their food back to be done to their liking, and there will be a bit of additional wait time. Most people are okay with that, if they know. But in any job you will always get the token ****** that no matter what you do, you cannot please them, just don't let them ruin your day, even though I know it can be hard.
Ebeneezer, waitresses, do not get paid well, they depend on those tips............just an FYI, most make less then half of minimum wage.
2006-11-23 02:59:11 · answer #4 · answered by Jennifer L 4 · 1⤊ 0⤋
I have worked in a restaurant for 20 years serving food its always the cooks that make the food take so long. I know the cooks will pick their favorites to and cook for them first or if they don't like u they will take their time or mess it on purpose. It's not fair to the server because they live on the tips they make . Then they have to deal with the customer who gets mad. The cooks don't care they make a hourly wage so they get paid either way .Mangers don't really care either . So everyone just remember most cases its not your servers fault so be nicer and please tip because they pay taxes on that tip even if they don't get it
2006-11-23 05:18:42 · answer #5 · answered by metallicalady2001 2 · 0⤊ 0⤋
For me, it depends on why the food is late. If the restaurant is very busy, I understand. If the waitress/waiter has the courtesy to come over and explain to me why the food is late then I am appreciative, I then have the choice to stay and wait or leave. I will usually still tip the server. But if I have a rude server, who is impatient, irritated or one who leaves me waiting for 30 minutes without explanation or acknowledgement, I will not tip and will usually just cancel my order and leave. I am not unreasonable, I know being a server is not an easy job.
2006-11-23 03:00:06 · answer #6 · answered by Anonymous · 0⤊ 0⤋
no. it usually takes much more than that to cause me to skip on the tip. i understand that if my food is late, it's not necessarily the server's fault. there are things a server should do, however, besides ignore me until my food is done. there was one time that i went to a restaurant and after we were seated, we were left there for close to half an hour, forgotten about, with nothing...not even water. we didn't tip that day.
2006-11-23 02:57:52 · answer #7 · answered by practicalwizard 6 · 0⤊ 0⤋
No, generally when it takes a while for your food to arrive it's the kitchens fault, not the servers.
2006-11-23 02:55:20 · answer #8 · answered by ? 5 · 0⤊ 0⤋
If your server has visited your table several times to tell you she/he was checking to see if it was ready yet, that would show genuine interest in your dining experience and she/he should not be penailzed for food that arrives late. It should arrive hot or freshly prepared.
2006-11-23 03:00:01 · answer #9 · answered by drocker999 2 · 0⤊ 0⤋
how late are we talking.... if I've had to wait for 30 mins for a lunch meal.. I'm not tipping. Generally ALL tips are shared by wait and cook staff so it's not just the wait staff getting 'blamed'. If it's not fine dining and just a simple dinner... there is NO need to have to wait any longer than 30 minutes.
2006-11-23 02:54:20 · answer #10 · answered by puresatin 5 · 0⤊ 2⤋