White American Women, why are they more rude than anyone else?

Question

I have been working for 6 years in an inbound customer service call center, taking 180 calls a day from America and Canada, and I have come to a conclusion: I am scared to death of white American women.

I dont mean to sound racist or sexist, but I do have 6 years, and over 200,000 calls as evidence. Canadian men or women give me no insults or hassles, neither do black men or women from either country. People of other ethnic origins, (based on accents and names, after all, it is on the phone) including Eastern, and Middle Eastern give me no trouble.

American women, without obvious youth in their voice, or obvious wisdom... (so adult, non senior women) give me so much trouble... they argue everything, and are so quick to insult me, they insist on dominating the conversation, they are totally unforgiving.

Any other man in my center agree, women dont agree, but they seem to have come to conclusions about other demographic groups.

Inbound, I answer calls... for a rental company. I cant always tell when someone is black or white, but believe me that more often than not I can. Different races have different external features... agree? they also have different internal organs, like voice boxes. I can tell a black person from a white person, believe it. Black people are most always polite. 200,000 calls ONE angry Black Man, two angry Black Woman. I cant count the angry white chicks.

Answer 1

i wish more people thought we were scary. BOO! ha.

Answer 2

White American Women(WAW) a rude for many reasons but one in particular reason that makes them unique: They are told as children that they are powerful, equal to men, smarter, etc. Then, when they past puberty, they experience what women all over the world experience, that is nobody looks at them in the eyes anymore unless they are trying to sell them something, are suggested at great length that in order to catch the man of their dreams ( and thus be a successful woman) they have to look good, that is to stay forever 20, 105 lbs, and look like whatever super model is popular at the time. So you end up with a person who was raised to have high self esteem only to have it knocked back down once they grow ****. They come off to other people(especially unseen people) as real bit**es because that's the only way they can assert themselves. Some take it to extremes and it carries over into their daily lives. Also if some guy gives them a compliment about their precarious good looks they really become ego maniacs and think the world revolves around them and that nobody matters except them both then that could go for any gender.

Answer 3

Wow, it is a white female checking in, from huge apple the position issues were prett ymixed. pay interest, i do not understand if that is authentic or jsut authentic on your workplace. sounds like stereotyping, yet you assert your'e black, so hi, i believe you. that is the element, if I had my PhD in psych i'd do a study for you. Geez, i idea from all that i have heard that black females will be so satisfied to have a non-thug round, and they might attempt to grab you up earlier the white female did and all of that jazz. I propose, isn't that what the emdia stereotypes? i'm being sarcastic about my naivete, see. yet perhaps they in simple terms do not wanna get mixed up in issues. perhaps there have been affairs at this position earlier, and someone were given burned. or perchance they truly are jealous over the white female element, yet besides, that is what you tell your self that concerns. the tremendous element is, why are you waiting for them? Why are you letting others mind-set you first? And, why are not you going to lunch with some adult males? Are there the different adult males at your interest? on your construction? Make acquaintances, then invite some females of all colors to bypass with you adult males. And tell your self that' they might want to be afraid of something, and that's a secret you'll not in any respect remedy. less difficult that way.

Answer 4

It's frustrating when you call an American company and you get someone from India or Pakistan who doesn't speak good English and doesn't understand what you are telling them.
9 times out of 10 it's a waste of time to call you people. You have no Idea what the problem is you just read from a script. Customer service has become a joke in this country.
Polite women know that it's not worth the call. When it's their first experience with customer service they expect to get service not the run around from somone who's trying to minimize their problems without understanding them.

From watching talk shows I think angry black women scare me more than angry white women.

Answer 5

American tourists and French have traditionally and justifiably earned the reputation as the rudest people. It's not true for all of them. I sympathize with you, and I doubt I could do what you do. Still, your job is to provide customer service not to pass judgment on customers - especially in a racist and a sexist way. While you may have a bit of a point, think about this - why have you not been able to find the right way to talk to people during these 6 years? Put the right tone in your voice to ward off verbal abuse, and to take gentle control.The first step is to reassure your caller that you understand what they are saying, are at least somewhat intelligent and are really listening to them, not just performing your job prefunctorily, according to some idiotic script. These people are suffering, so reassume them genuinely, and if they start to get abusive, let them know politely you are not required to endure that. (oops! I got disconnected.)
I wonder. Are you having the most trouble during certain times of the month (full moon and new moon)? If so there could be a hormonal problem with these women (if you get my drift.) Has it ever occurred to you that your supervisor chose you for this job for a reason? What it is I don't exactly know. I am guessing you work for an airline. What are we the public customers supposed to feel when our luggage is constantly getting lost or damaged, and inbound flights containing our precious children or grandchildren (unaccompanied minors) have problems and the kids get stranded (and you don't bother to call us)? I don't think it's an excuse for customers' rude behavior, but you can understand that the stress level is very high. Probably you're good at your job or they wouldn't keep you in it (either that or they can't find anyone else to do it - burnout job).
Naturally, I think Easterners and Middle Easterners tend to be more polite - because of their cultural training and because they feel themselves to be outsiders. Black people are more polite for 2 reasons - they want to show that they are good, smart and reasonable people and better than "white trash" (which most are.) Also, they have gotten used to inferior treatment and are skeptical about receiving proper consideration.
But the white (middle aged?) woman, think about her. Probably she is already frustrated by having a husband who is too lame to deal with the situation. Maybe he created the problem in the first place and is blythely casting the responsibility and blame off on her. Maybe she has to deal with a bunch of annoying kids and a husband who is in effect another big child, or has no husband at all. I think back on the times I've "lost it", and I can say I am not proud of my behavior. Most of the time it happened because the company I was trying to deal with was really trying to screw me (like Verizon - that has DSL they cannot and don't want to fix when it breaks down.) They were trying to deceive me and thought I was stupid enough to go for it, so I was mad. Of course it didn't help.
These days I realize that most of the time companies are not going to back up their products, and most of the time they will hire the cheapest stupidest people to man the phones in customer service. They get things very screwed up on purpose so the company doesn't have to back up its product or service. The medical insurance companies in particular have this down to a fine art. That's why it's a real pleasure when I get to talk to someone, anyone, with a bit of intelligence, who seems to care about getting my problem resolved.
Good luck to you, and if you can't take it any more - it's a real burn out job - I hope you can find something less stressful.

Answer 6

As a black woman, if you ever spoke with me on the phone, I speak perfect American English.

Most of my black friends tell me that I sound "White" on the phone.

As a reservationist for a very prestigous franchised hotel, I get calls from all over the United States.

When someone on the phone is rude to me I do put up with them but I don't reach any conclusions about their race as a whole.

I make my conclusions about people when I see their faces and when they are talking to me in a negative tone.

I have worked for a plethora of fast food chains, bars and just this 1 reservationist job.

I've had an old white woman tell me I still have a lot to learn when she told me her order incorrectly.

I had a middle aged white woman call me a b*tch to my face when I pointed at the door that would open so she could get in Wendy's.

I had an old white woman yell at me because I couldn't give her the room keys fast enough when the whole family decided to check-in at 4am in the morning after the 4th of July. She wasn't even paying for the room nor did she make the reservation it was her son who was checking them in, not her.

I politely said hello to a white teenage girl when she came in the hotel. She looked at me and turned her head with an attitude. I guess she felt I wasn't up to her class to even say hello back to.

Once I opened the door for a white family and said hello. I know they heard me I was less than a 3 feet away from them. The parents turned their heads and their kids pretended not to see me.

I've had old white men look at me when I was doing my job over the counter. They would shake their heads from left to right as if a white girl should have been behind the counter doing my job.

If you think you can judge someone over the phone and feel correct you are WRONG!!

JUDGE WHEN THEY DO IT IN YOUR FACE!!

I'm not a racist.
My boyfriend is white.
His family treats me like I am one of their own.

I do have a hard time and I've learned not to judge so quickly.

I've had my own race treat me a lot worse at times.

Don't let yourself get carried away.

Just pray for your sanity and when their time comes, GOD will do the head turning and the dismissals for the people who felt the need to make the lives of others miserable......

No matter what their race was.

Answer 7

Wow! That's a pretty sad statistic!
I'm sorry you feel that way.

I'm curious though. (not that I personally feel it should have anything to do with anything , but ...) The other men who agree with you - are they black? I'm wondering if these same women treat different people differently. Are they nicer to women than they are men? And are they particularly rude to black men?

I would apologize on behalf of white women - but to be honest - just because they're white women doesn't mean I wish to be their spokes person and associate myself to what these others have said or done. But I hope for you that your call traffic gets a little more friendly!

Good Luck!

Answer 8

I think stereotyping all white American women as rude based on 200,000 calls is kinda rude too. I used to get calls from telemarketers (is this your job?) and I was never rude... even when they called all times of the night and insisted on reading the entire speech before letting me off the line. LOL make your decision about us after you've called every single white American women there is please.

Answer 9

My girlfriend, who has been working at a call center for about a year now (for a nationwide bank), she is a collector.. and every week, she tells me she always has problems with african-american women. We're both Asian, so we're not trying to be racist here as well.

The problem is, most of the African-American women my girlfriend talked to complained why they call at this and that time, and always argue about things that really doesnt even concern the fact that they OWE money. They instead blabber and jabber just for the sake of arguing. Her supervisor tells me the same thing.

Answer 10

maybe because, they're americans and have the mentality that they are superiors than others in every way. When you're right put you're foot down, and stand tall, dont be intimidated by a mere race. It's how you project yourself, if you cower, the more they'll feel superior. But dont be rude. . . Just be cool and polite.

Answer 11

first of all jen-rei if you don't like America get the fu%^ out and stop complaining about people here if your a telemarketer then we can be as rude as humanly possible so who cares i love American women black white whatever if your on the phone how do you know their white? by the sound of the voice? stupid oh yeah and nice grammer more rude?