consumer awarness?

Question

i want to make project on consumer awarness
please help
urgent

Answer 1

Right to Safety

Means right to be protected against the marketing of goods and services, which
are hazardous to life and property. The purchased goods and services availed of
should not only meet their immediate needs, but also fulfil long term interests.

Before purchasing, consumers should insist on the quality of the products as well
as on the guarantee of the products and services. They should preferably purchase
quality marked products such as ISI,AGMARK, etc




Role Of Producers
The role of producers is very significant with far reaching consequences.

The producers are under obligation to produce goods conforming to the prescribed standards, such as ISI, wherever such standards are prescribed.

Secondly, they must provide written literature giving details to reasonable extent about the products, their ingredients, their do and don'ts, warranty or guarantee, MRP, date of manufacture and expiry, operational instructions.............etc. as the case may be, with each unit of product.

Provision of the address of the manufacturer with other contact details is significant as the customer may ultimately have to fall back in case of need.

Packing of products to reach them safe at the end user point, quick response and remedial measures in case of any wrong happening...etc could be very helpful to save consumers from big hassles and losses.

Not going into very much details here, if the producer take all reasonable care, for which he has the facilities and abilities, a high volume of troubles gets eliminated by facilitating the consumer rights this way providing right quality products, each unit tested and certified.

proper labeling, full information, health warnings, handling information, expiration date, etc. keep to requirements, norms, standards
labelproducts according requirements, providing true facts
They have to produce and deliver the goods/services of rght quality at right price at right time at right place at right quantity with right face

If they are providing a service they should carry it out with due skill and care. They must also make sure that any materials they provide as part of this service are fit for the purpose.
It is also illegal for a supplier to cut off, or threaten to cut off, supply to a reseller (wholesale or retail) because they have been discounting goods or advertising discounts below prices set by the supplier.


Need For Consumer Awareness:-

It has been observed that the people for,whom various schemes have been taken up by Bureau of Indian Standards (BIS), in fact, do not get benefit as expected. This is mainly because they are not fully aware of these schemes and their benefits.

Also, only knowledgeable and alert consumers aware of their rights and responsiblities can protect themselves effectively. The need of the hour is, therefore, to educate the common consumers particularly those in rural areas who are more susceptible to exploitation. Once they are educated and made aware of the schemes that have been drawn up for their benefit and also the redressal forum that is available, the benefit of various schemes, in true sense, will reach the common consumers of the country.

It is, therefore, our bounden duty to play our part jointly and effectively in disseminating various schemes to the common consumers of the country. In this regard, the role of the voluntary consumer organizations, consumer activists, non-governmental organizations, educational institutions and media cannot be ignored.

BIS is operating the following important schemes for the benefit of consumers:

Formulation of National Standards

BIS is engaged in formulating Indian Standards laying down parameters for the products and services. These Standards are prepared by Technical Committees that are represented by experts from various fields including scientists, technologists, manufacturers and consumers. BIS seek and encourage participation of consumer organizations in formulation of national standards.

Certification Schemes

(a) Product Certification: BIS operates Product Certification Scheme that is governed by the Bureau of Indian Standards Act, 1986 and Rules and Regulations framed there under. Presence of Standard Mark on product indicates conformity to the relevant Indian Standard. Before granting licence to any manufacturers, BIS ascertains the availability of required infrastructure and capability of the manufacturer to produce and test the product conforming to the relevant Indian standard on a continuous basis. Samples are also drawn from the production line as well as from market and got tested in independent laboratories to ensure their conformance to the relevant Indian Standard.

(i) Mandatory Certification: The BIS Certification Mark Scheme is essentially voluntary in nature. However, keeping consumer’s interests in view, the Central Government has made BIS Certification Scheme compulsory for items meant for mass consumption, consumer safety, health and energy conservation. As on date 133 products have been covered under the Mandatory Certification Scheme. These orders have been issued under the various acts like Essential Commodities Act, PFA Act, etc.

(ii) Hallmarking of Gold Jewellery: Hallmarking of Gold Jewellery is a Purity Certification Scheme of BIS. Hallmarked Jewellery has to go through stringent norms of manufacture and quality control. Hallmarked Jewellery is assessed and marked by BIS recognized Assaying & Hallmarking Centres only. The Hallmark indicates that the Jewellery articles have been independently tested and assures that it conforms to the marked fineness. BIS logo is marked on BIS Hallmarked Jewellery along with fineness (that is 916 for 22 carat), A&HMC’s logo (Assaying & Hallmarking Centre’s Mark) — where the Jewellery has been assayed & hallmarked, Code letter that is year of hallmarking of Jewellery as decided by BIS, for example letter ‘B’ denotes year 2001 and logo of BIS certified jeweller/jewellery manufacturer.

(iii) Certification Schemes for Imported Goods: BIS also operates two Certification Schemes for imported goods; one for the foreign manufacturers and the other for Indian importers. The Schemes are essentially similar to BIS Product Certification Schemes for domestic industry barring slight modifications necessary for operation of such schemes. The schemes for foreign manufacturer at present are being centrally operated through Central Marks Department at Headquarters and schemes for Indian importers are operated by respective ROs/BOs under whose jurisdiction Indian importer falls. It may, however, be noted that in case of 133 products covered under mandatory certification, only foreign manufacturers can seek BIS license and for products other than 133 products both foreign manufacturer and Indian importers can seek BIS licence.

(iv) Eco Mark Scheme: BIS is operating Eco Mark Scheme for labeling of household and other consumer products which meet certain environmental criteria along with quality requirements prescribed in relevant Indian standards.

(b) System Certification:
In addition to Product Certification Scheme, BIS also operates following System Certification Schemes.

(i) Quality System Certification: BIS is operating Quality System Certification Scheme against IS/ ISO 9000 series of standards. This scheme is governed by the Bureau of Indian Standards Act, 1986 and has been accredited by Raad Voor Accreditatie (RVA), Netherlands. Under this scheme, the capability of supplier of goods or services is certified to IS/ISO 9000 series of Standards for ensuring the quality of goods and services satisfying the customer as relevant to the particular contracts entered into between the respective parties.

(ii) Environmental Management System Certification: BIS is operating EMS Certification Scheme against IS/ISO 14000 series of Standards.

(iii) Hazard Analysis and Critical Control Point (HACCP) Scheme: BIS has also launched Hazard Analysis and Critical Control Points (HACCP) Certification Scheme against IS 15000 to ensure consistent high quality of food safety, compliance with regulations, international acceptance, global competitiveness and total customer satisfaction for the food processing units.

Complaints and Grievances

BIS has a full-fledged Grievance Cell functioning at its Headquarters in New Delhi and Public Grievance Officer at all Regional & Branch Offices to provide consumers with prompt attention and speedy redressal of their grievances. In case of any complaint about the quality of its Marked products, the consumers should get in touch with the nearest office of the Bureau of Indian Standards. BIS has a system of attending the complaints and redressal by way of replacemenV repair of ISI Marked products in case the complaint is found to be genuine. Necessary actions are taken to ensure that corrective measures are taken by erring manufacturers so that other consumers are not put to inconvenience. Such complaints are also treated as feedback information on the performance of the manufacturers who are granted licence to use ISI Mark on their product(s).


You Can AlsoSearch In Ur Text Book Page No.92 Chapter 10 Consumer Awareness(Book Name Is Social Science Part 2 tEXT bOOK For Class 10th Cover Page Is Of Brown Colour)

Copy Forms Of Consumer Exploit Action Its On Same Page (92)

Also You Can Write Factors Causing Exploitation (Page No.93)

i hope this will help you
if u want more help mail me personally

Answer 2

Consumer awareness ?? 90% of consumers in this country are aware of only one thing -- the price. Do we cut down on gasoline usage to help stave off global warming? No way ! ! We cut down only when gas goes over $3 a gallon. Are we worried about workers in other countries subjected to slave labor conditions? Not likely. We buy the most fashionable clothes we can at rock bottom prices. Not the consumer awareness you were thinking about, is it? Well, sometimes reality bites.