When I was at work (I work in a gift shop), a lady comes up to pay. She brought up two porcelain dolls, and said that she was going to get two more. At least, that's what I heard. So I put 4 in the cash register, and the total turned out to be $36 dollars. When I told her that, she's like, "WHAT? 36? Each is like, 8 dollars, where'd you get 36 from?" So I calmly told her, "I thought you wanted two more." And she's like, "NO. I never said that. LISTEN, to what I say." Then she wanted me to wrap up the dolls, and while I was in the process, she's like, "You're not doing it right. You really don't know what you're doing. Let me show you." She finished wrapping, and I was about to do just that. I know how to wrap, I knew exactly what I was doing. And she's like, "If you're working in a gift shop, you should KNOW how to do this." I didn't want to argue.
That lady got me VERY upset. Am I being too sensitive? Does she think she can talk to me like that just because I'm not an adult? I'm 16.
2007-12-30 12:27:02 · 12 answers · asked by starbucksluvrxoxo 3 in Society & Culture ➔ Etiquette
If you're gonna work in retail, you will learn to deal with different kinds of people from the nicest customers to the most rude and irate customers, even customers who do not make any sense and are idiots. You will get used to dealing with this.
I used to work at Walmart as a cashier and that's what I had to put up with daily.
One of the customers almost made me cry because one time I was working the 10 items or less lane and I asked this customer that this is a 10 items or less lane and how many items he had, he yelled, barked and bitched at me because I asked him and then he wanted to speak to the manager, so I got the manager and he was all telling my supervisor that I had to be replaced. So the supervisor told him what he wanted to hear and she told me to not say things like that to him.
I also worked as a customer service rep over the phone and I get customers cussing at me too (at least I could hang up on them).
2007-12-30 16:33:10 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Maybe she worked in a store too. Hearing the wrong thing can happen. So you smile and say, "my goodness I am sorry, I must have heard something else. OF COURSE it's not $36. " and you smile and move on.
As for the wrapping... that is a bit annoying. But. it's always best to be polite. And again, I would say something like, "gee thanks for that. Yes... this is my first job ( even if it's not) I appreciate you showing me your little tricks for wrapping ( even if you don't) See you again. Thanks for shopping here" or some such BS. It's really easier to be polite than to fume about something so silly. She WAS probably impatient and rude, but that's the deal in the retail business. You just have to learn to go with it and try not to let it hurt you. As long as you know you are doing your best and trying to provide service you should be fine. Good luck Don't let the turkeys get you down.
2007-12-30 12:34:10 · answer #2 · answered by teritaur 5 · 2⤊ 1⤋
I hate to say it but that's what a lot of our society is made up of a bunch of rude people with no respect or manners. You shouldn't let it get to you soo much for the fact you are 16 and there will be at least a million people you will come in contact with before you leave this earth that will be,short with you, rude and just down right mean, and if you let everyone of those people get to as much as she did your looking forward to a pretty miserable existence. Just take it with a grain of salt and just think how miserable of a person she must be to take her problems out on a 16 yr old gift shop employee, she the pathetic one ya know?? So keep your head up and let it roll down your back k sweety,hope this helps. good luck in life and everything!!
2007-12-30 13:03:37 · answer #3 · answered by erin 2 · 1⤊ 0⤋
The abuses of those of us in retail or the service
industry are legendary.
She was just being miserable. It happened to me
when I used to work for Macy's. Bothersome
people drove me nuts, trying to tell me how to do
my job.
If it happens again, tell the customer in a calm way
that you are not comfortable the the way they are
treating you and it would help the situation to remain calm. Invite the customer to help you, to
package the items the way they want. Most cus-
tomers didn't give me a problem when I did this
because I would say that "we are helping each
other".
No. You're not being sensitive. It comes with the
territory. Take care.
2007-12-30 12:54:13 · answer #4 · answered by joseph t 3 · 1⤊ 0⤋
Just because you heard her wrong is no means for her to act that way towards you. people hear people wrong it happens, and its not that big of a deal but i guess she thought you were effing her over for money, you know. but still....
and don't feel bad for her getting you upset too. that would have upset me also and I'm 20. but you have to just learn that (and I'm sure you know this but remember it and understand it) most people in public are rude! really rude.
so next time maybe just say 'did you find everything ok? is this all for you today?' or something like that.
2007-12-30 12:39:36 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Yeah alot of older people believe teenagers are just plain stupid. The only thing you can do is say "thank you for showing me the proper way to wrap".Pretty much a grim and bear it thing, sorry." Why do people need to freak out on service industry workers, unbelievable!!
2007-12-30 13:00:25 · answer #6 · answered by mutant_blonde 3 · 1⤊ 0⤋
People think they can tell you how to do your job. They can't. Unfortunately there will always be those customers who think everything needs to be handed to them on a silver platter and if they don't get it, they think they can treat you poorly.
Just try not to take it personally although this is easier said than done.
2007-12-30 15:10:34 · answer #7 · answered by Ƹ̵̡Ӝ̵̨̄Ʒ in the sky 7 · 0⤊ 0⤋
You weren't being too sensitive. No one should treat another like that BUT you will find it common no matter your age in employment were your job is to deal commercially with the general public.
2007-12-30 12:31:53 · answer #8 · answered by American Spirit 7 · 4⤊ 0⤋
Dealing with the public is never easy. The thing to do is smile and be polite even if they are being completely unreasonable.
2007-12-30 13:08:19 · answer #9 · answered by БloozБoy Conte Legend in Making 7 · 1⤊ 0⤋
She was rude and impatient.. Unfortunately there are folks like her, roaming around inflicting their misery on others...
It's not your age, that made her talk to you like that, it's her own arrogant stupidity. Likely she treats everyone that way.. she's a snob... Don't let people like her bother you, they are not worth it...
2007-12-30 14:21:03 · answer #10 · answered by Foggy Idea 7 · 1⤊ 0⤋