Is the customer always right?

Answer 1

Certainly not in my experience. They are normally wrong, but think they are right. They also think they can speak to you like a piece of crap.
Tip for everyone: If you want help, be nice to the person you want to help you. Then they'll go out of their way for you.
Treat them like crap and they will not want to help you at all.

Answer 2

HERE IS AN EXPLANATION OF THE PHRASE AND IT'S ORIGIN.

The customer is always right

Meaning

The trading policy that states a company's keenness to be seen to put the customer first.

Origin

the customer is always rightSeveral retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.

Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

The trading policy and the phrase were well-known by the early 20th century. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges:

[George E.] "Scott has done in the country what Marshall Field did in Chicago, Wannamaker did in New York and Selfridge in London. In his store he follows the Field rule and assumes that the customer is always right."

Whether the phrase was coined by Field or Selfridge it is fair to call it American. What we can't do is credit them with the idea behind it. In 1908 César Ritz (1850-1918), the celebrated French hotelier is credited with saying 'Le client n'a jamais tort' - 'The customer is never wrong'. That's not the phrase that people now remember, but it can hardly be said to be any different in meaning to 'the customer is always right'.


HOPE IT HELPS!
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Answer 3

No. The customer is USUALLY right.

Several retail concern used this as a slogan from the early 20th century onward. In the USA it is particularly associated with Marshall Field's department store, Chicago (established in the late 19th century). The store is an icon of the city, although it is set to lose its name in 2006 when, following a takeover, it becomes renamed as Macy's. In the UK, Harry Gordon Selfridge (1857-1947) the founder of London's Selfridges store (opened in 1909), is credited with championing its use. The Wisconsin born Selfridge worked for Field from 1879 to 1901. Both men were dynamic and creative businessmen and it's highly likely that one of them coined the phrase, although we don't know which.

Of course, these entrepreneurs didn't intend to be taken literally. What they were attempting to do was to make the customer feel special by inculcating into their staff the disposition to behave as if the customer was right, even when they weren't.

The trading policy and the phrase were well-known by the early 20th century. From the Kansas City Star, January 1911 we have a piece about a local country store that was modelled on Field's/Selfridges:

Answer 4

I ought to stress that my answer relates to Business-to-Business transactions.

My policy is that either we provide OUTSTANDING service to a customer, or we don't bother. I'd rather not go ahead with someone for whom we can't do a good job.

I used to work on the theory that the customer was always right, and we wasted a lot of time.

I now carry out a review, once a year, and look at our "bottom 20%" of customers - the ones from whom we make next to no money, but tie up a lot of our time.

If possible, we then arrange to "lose them to a competitor", but I have been known just to phone up, particularly with customers who are personally rude to my staff, and explain that, once the current contract comes to an end, we no longer wish to be a supplier to them. Surprisingly, sometimes this has had the effect of turning them into really GOOD customers :-o

Answer 5

My clients are always right - but that's because I'm very discerning about who I will accept as a client. I'll only accept people who are nice, generally happy, positive minded, high integrity, etc.

No - but you have some responsibility in that, too.

Customers may not always be right - but they certainly aren't always wrong, either.

I am a marketing expert and I believe a business owner has to take responsibility for the kind of customer that comes to their business. Honestly, if you're getting a lot of snarky people who are demanding and a pain in the neck - chances are there's a disconnect between what they think they're getting (the brand, marketing message, etc.) and what they actually get. If that's so - maybe your marketing message is "off" or creating confusion.

I have a process I take my clients through that takes about 45minutes and shows them how to attract ideal customers that are a pleasure to work with and that you'll feel fine about letting them be right.

Isn't that a better way to do business then worrying about people who treat you like cr*p?

All the best,

Denise Michaels, Author
"Testosterone-Free Marketing"
A Business Bestseller at http://www.tfmbook.com

Answer 6

No, they are not always right, but usually think they are. The customer has the right to be treated well, absolutely, but not to create merry hell and get on their high horse when they are wrong.

For instance, there's no good spouting on about how much of a loyal customer you are, when the receipt you have flung across the counter is 6 months out of date. Shops put limits on returns and refunds for a reason: usually to stop organised crime which surrounds returns and refunds.

There's no good spouting on that the customer is always right, if you haven't bothered to read the terms and conditions printed on the receipt in your hand, or on the signs dotted around the store.

There's no good spouting on about how much money you spent in the store, if YIU haven't read the expiry date on the coupon in your hand. If it's out of date, the staff can't take it. End of story. If they did it would be gross misconduct on their part and dismissal.

It's no good spouting on about the customer being right, if you have fraudulently switched discount labels, hoping to get something cheaper. There are procedures and legal things in place to stop piss takers from profiting from this...and the vendor isn't legally obliged to sell it to you anyway: they can immediately withdraw it from sale.

You see, just because you are the customer, doesn't mean that you have the right to take the piss, be rude or be abusive. Staff have tricks up their sleeve to stop these kinds of things from happening.

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Answer 8

No, the customer is not always right but most businesses give in to customer demands as a goodwill gesture.

Answer 9

actually the phrase is the customer is always right. even when they are wrong you should make them think they are right. keeps a good clientele and people will come back to your place. that`s the secret of good management and of a good business.

Answer 10

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