O.k. here's the scoop, give or take, some truth here and there. I was at the grocery store, the clerk, appeared to be acting passive-aggressively towards me. I swear, i heard him swear at me under his breath. He finally 'helped' me, after his passive-aggressive monalougue and walked me to where I needed to go...as I turned to leave...he mutttered something else, under his breath. To which I replied:
"Thank You, in a passive-aggresive sorta way"....
Was this wrong to say, after all he fired first....? What and why and how could of I done it any differently? I needed the stuff, so I couldn't leave, makeing a scene would of escalated the situation, yet I'm also tired of turning the other cheek.
Considering what I went thru and the emotion involved I believe I stood up for myself, very diplomatically. Anyone else....Realize I may report you for no reason, I am still seething at the mouth! Lol???.....!!!?????
No, really, I'm fine now; no need to call anyone.
2007-12-26 06:16:21 · 9 answers · asked by SophiaSeeker 5 in Society & Culture ➔ Etiquette
BlueSea: Thank You, my family does know the owner(who isn't my opponent by the way), and I asked them to have a brief discussion. The metaphors he was using, mad me think he was describing 'Hell', so I did call him on it, by saying "Sounds like Hell", but he continued to mutter under his breath, I realize the holidays are stressful, but this was Ridiculous! Feel free to Edit your answer, as you see fit,
I'm an equal-opportunity asker....
2007-12-26 06:34:13 · update #1
teckbloo: I didn't get a name, but it's a small-town and he's just fill-in help. I do know the time of the crime and the scene of it, with that , if need be we can cross-refrence date&time with shifts, as he was the only one working, feel free to edit, as I stated above.....
2007-12-26 06:37:00 · update #2
As to the rest, I need a break, I feel personally that most the time we should take the time to rebuke politely and teach people, diplomatically, the error of his ways, but in the heat of the moment, a quick-exit is usually best, at least for myself, again edit accordingly....
2007-12-26 06:39:23 · update #3
Uh, I would have said "what did you say?" Call him out on it. Stand up for yourself. Plus, if he wasn't treating you right, look at his name tag or ask him his first name and then ask for the manager.
2007-12-26 06:23:27 · answer #1 · answered by BlueSea 7 · 2⤊ 0⤋
I would call the store and ask to speak to the manager, describe the clerk (she should be able to find out who she had on going by the rota for that day) and tell her what happened, let her know that you are putting in a formal complaint about him and ask her what is going to be done about it as you will need to consider whether or not you are going to continue to give the store your custom.
As far as my previous knowledge goes - if a customer puts in a complaint about a member of staff, that is enough to warrant a verbal warning (provided he has had no previous warnings)
2007-12-26 14:29:24 · answer #2 · answered by I should be doing something else 7 · 0⤊ 0⤋
Did he actually say anything negative/offensive to you? All I can gather, you were the ONLY ONE who said anything at all. According to you, the store person mumbled a lot, which you THOUGHT was negative toward you.
Personally, I would have asked for a supervisor or a manager, get him/her to show me the item, then proceed to report that a particular person was very unhelpful.
After all, you can't convict someone for something he really didn't say. (but you can complain about his lack of helpfulness - which he is paid to do)
If it makes you feel any better, call the store and tell the manager your experience. Chances are, he/she is already aware of this unhappy store person. It may even help him/her to hear it from customer's point of view.
2007-12-26 14:29:39 · answer #3 · answered by tkquestion 7 · 0⤊ 0⤋
We all have hard times, and little difficult moments.
If he didn't go in for a full verbal assault maybe he was restraining a frustration from something unconnected to your encounter.
You were not wrong to respond in the way you did but may you are wrong in allowing it to get to you.
This human human encounter is an opportunity to know yourself better and may give you the opportunity to help someone to knows themselves better.
A claim smile can have such a great effect sometimes I find.
;-)
2007-12-26 14:46:14 · answer #4 · answered by Sly Fox [King of Fools] 6 · 0⤊ 0⤋
The more helpful thing to do would have been to report his poor customer service to his manager. I've found that, as long as you are being reasonable, most stores appreciate it when you let them know when an employee's behavior is out of control. This helps them ina number of ways: it shows them who's a problem, it saves them from losing business due to that person's attitude and it gives them a solid foundation to build on if they need to use corrective action against someone. I say the last part because, sometimes managers know someone needs to go, but they need to have those customer complaints to back them up when they pursue it. The other way to look at it, is if you complain to the manager, it might become a teachable moment for the bad employee so that they will learn how to do better and keep their job.
2007-12-26 14:28:29 · answer #5 · answered by bainaashanti 6 · 0⤊ 0⤋
so this dude at a store had a bad day and you interetuped his task so he mummbled some stuff to him self... and you took it personally!
i personally think kindness kills all you did was back up his mummbles!
sorry but unless he is a creditable sorce i wouln't care this much about it!
people have bad days
and being one who mummbles under a breath when others are even kinder to me I"m the one who feels bad!
take it as a car and driving if someone cuts you off because they didn't see you -- was that their intention to cut you off or did they not see you!
but if you go and cut them off just because they did it to you! what was your intent - to cut them off! that makes you more in the wrong then if you would of let it go!
What the guy did was wrong but it could of been anyone he was mummbling to you just happend to be at the wrong place at the wrong time! but you took it personally! and reacted with a thank you in a passive aggresive way and you intent was ??????
to get even!
go ahead and report me because i didn't sugar coat anything for you and my intent is to help you see.. but sence your foaming at the mouth this isn't what you want to hear so sorry but asked i answered!
2007-12-26 14:32:57 · answer #6 · answered by Anonymous · 1⤊ 0⤋
Someone probably had a bad day, and you are a little too over sensitive and look what happened???
Get over it, and move on,. There are bigger things to spend your time with...don't let the "crap" knock you!!!!
2007-12-26 16:54:42 · answer #7 · answered by Anonymous · 0⤊ 0⤋
i think you solved it the civil way. you should have went further and written a complaint at customer service with his name on it or ask to speak to the manager to further discuss your frustration. hey, you might have gotten a discounted price for the inconvenience.
2007-12-26 14:27:15 · answer #8 · answered by teckblood 2 · 1⤊ 0⤋
I'd look him in the eyes and say, "What are you saying?"
2007-12-26 17:02:13 · answer #9 · answered by Anonymous · 0⤊ 0⤋