Why would a pharmacy require hard copies only for a script?

Question

I've been going to the same pharmacy for years.
I called my doctor yesterday for something and the office manager said she had just received a call from my pharmacy and that they are requiring hard copy refill requests for my drug from now on. No more call ins.

What the hell is this all about?
Any pharmacists or pharmacy techs out here?

It's only the 3rd fill for this drug.

Answer 1

I'd switch pharmacies, they simply changed their policy, and it's a pain for you and for the doctor, so find another pharmacy.