I made online bookings for 4 tickets to BKK with Tiger airways in Oct. However, their website hanged halfway thru and there was no confirmation. I checked my email for any tickets and there was none, hence I proceeded to book with another airline.
However, when my credit card bill arrived, I was shocked that Tiger had charged my credit card even though there wasn't any confirmation or tickets issued.
Checked with Tiger Airways and they said that they were unsuccessful in emailing me the tickets as they had a technical problem at that time but still considered a 'confirmed booking'. I ended up with a total of 8 tickets now!!!
I requested Tiger many times for a refund and each time, their staffs would quote me their 'terms of carriage' and said 'there is nothing they can do' since there is a 'confirmed booking'.
The total cost charged was $936.
I approached CASE but
2007-12-25 04:11:24 · 3 answers · asked by wan y 2 in Travel ➔ Air Travel
they said I needed to pay for membership
What shld I do? Anyone with similar experiences pls share.
2007-12-25 04:13:56 · update #1
Like the previous answer mentioned, contact your credit card company to dispute the charge, but you probably can't initiate the dispute online. Check the back of your credit card statement. There is probably a form to fill out - go ahead and do that, and then call the phone number listed on that form. MAKE SURE TO DISPUTE THE CHARGE BEFORE YOUR CREDIT CARD BILL IS DUE!!! Once you pay the charge, your options are much more limited.
When a charge is in dispute, you are not required to pay that amount, nor may the bank charge you interest on it. Make sure you save all of the correspondence that you have had with the airline (especially the one that they claimed there was a "technical problem").
See the source below for more details about the process.
2007-12-25 06:34:00 · answer #1 · answered by Bizjet Flyer 5 · 0⤊ 0⤋
Consider disputing the charges with your credit card company. Major credit cards usually have a website, where you can create and account. Once you have created an account, you can file a dispute. There may be a special facility for that purpose, or you can send them a message, from within their website.
2007-12-25 04:25:19 · answer #2 · answered by Larry 4 · 0⤊ 0⤋
Write a suited letter of criticism handle to Tiger airlines President , reproduction furnish your credit card service , the dep. of commerce and industry of Tiger airlines workplace if Singapore or Malaysia , the dep. of Transportation in Tigerairways us of a . this way all and sundry is given a duplicate fo your criticism and Tiger airlines additionally understand you need to convey this till its determination . observe : comprise the affirmation from Tigerairways that they did no longer deliver you the e-mail of the cost ticket . the e-mail affirmation of your booking is a evidence for you on the different ingredient of the computing gadget that the booking is shown . If it became no longer sent and that they shown they did no longer deliver and its their gadget fault then they already regular accountability this is why you do no longer ought to pay. merely save following up to your Dept of commerce and industry and DOTC (Dept of Transportation and Carriage ) they are going to be the single that would assist you , and make your case against the airline. those agencies waiver they print in unreadable tiny letters that are consistently constructive to them , isn't regular by utilising courtroom as binding .
2016-12-18 07:59:53 · answer #3 · answered by Erika 4 · 0⤊ 0⤋