dont you hate it when you go to a store and ask where something is and they dont go with you to where it is?

Question

like lets say you go to best buy and you ask where something is. and then they tell you its here or there but theyre not busy. they just go right back to talking to one of the other workers?

Im saying because I work at a shoe store and I'd be damned if I ever told anyone go here or there. I personally show them where they are. But Im saying cause sometimes I find it annoying that you ask where is such and such and then they never go with you to where it is.

so yeah dont you hate that?

Answer 1

Yes! I was at Toys R Us last week, and I couldn't find Thomas the tank Engine to save my life. I asked this lady where he was and she pointed her finger and said "He over that way"... and I said "Where, exactly? I can't find him", and she pointed her finger again, and said "He be that way"... My husband said "Yeah, you've been really helpful. Keep up the good work".... I run into that all of the time. If people cannot or are unwilling to do the job, they shouldn't be there. If they are that unhappy, it's time to find a new job! We made sure to make a comment to the manager.

Answer 2

here is the thing- most customers who ask me for directions do so WHILE i am helping ANOTHER customer. i feel that this is very rude, but it is also very rude if i ignore them. so, i point and give specific directions.

second point- at the department store i work at, i do not have the *luxury* of being able to just walk out of my department every 15 minutes when someone asks me for directions. my department is the busiest in the store, so i cannot leave the department to show someone where a cordless drill is while i am checking out someone with a cart full of clothes (and no shoes) and there are five people lined up beside my register needing 3 pairs of shoes in 2 different sizes. sometimes i am the only person working.

customers need to take into consideration policies regarding whether or not a clerk is allowed to leave their department, and also take into consideration the etiquette of interuppting a clerk while helping another customer. don't get me wrong though, i have no problem doing my job including pointing and giving directions.

Answer 3

I work at a store and am frequently pointing people in the direction of the needed item. It's not because I'm lazy, but that I'm helping another customer with something else, and as I'm trying to do that, person after person is asking me where things are. So what do I do? I'm already in the middle of helping someone (although to random customers it may seem like I'm just walking around...) and I don't want them to wait too long, so I HAVE to just tell the person where it is instead of leading them. I'd never get anyone helped if I left each customer to help another that interrupted.

Answer 4

I hate customers with an unreasonable sense of entitlement.
Sorry man, it's Christmastime and you've just struck a nerve, so you're getting this rant.
I work behind the jewlery counter at a department store, and I can't count the number of customers who have inturrupted me when I'm with another customer, wanting to know if we carry a particular brand of shoes or how much that shirt on the mannequin is and how many in her size are in stock or whether I'll just ring up her whole cart of **** (no jewlery included) so she can avoid the long lines at the main registers (yeah, because you're more special and important than all of those other people waiting in line). And then when I don't know how many of those skirts we have in stock or how many are in the (other department's) stock room, so I have to call someone from that department to answer the question, the customer gets annoyed that I don't just know it off the top of my head, and all the other customers are annoyed that they are waiting and they get rude and pushy. . .
I am always polite and pleasant with customers, and I am AMAZED by their rudeness towards me and all of my co-workers, and shocked by their attitudes.
NO, I do not hate when salespeople do not walk me around the store, I hate obnoxious customers.
bah humbug.

Answer 5

I work at The Gap and every time someone asks where such and such is, I always say: "Here, I'll show you... *walks, walks, walks* Here they are. Is there anything else you need?"
Customer: "No, I'm good now."
Me: "OK, just letting you know, we also have these shirts on this table that is 2 for $25. If you need my help, my name is Leticia."

Answer 6

It does depend on the item I'm seeking. If it might be something I might need questions answered or help deciding (like shoes!) I would ask where it is in such a way to let them know I need assistance-say, instead of "where are the Vans?" I'd ask "do you have time to help me select which pair of Vans to buy?".

Answer 7

This is what is wrong with the majority of our country. What is wrong with politely saying that you are fine and don't require any assistance at this time. I for one never have a problem with someone asking me if I need help as more and more stores are becoming larger and their placement of items leaves me baffled sometimes. An example if the nice lady at the walmart wouldn't of asked me if I needed some help I would've never found the trash bags. Naturally I figured they would be by the trash cans, but no they are not they are placed in the grocery section by the brooms clear on the other side of the store. Thanks to her help she prevented me from walking clear to the trash cans and then wandering around the store blindly trying to find the trash bags. Granted this is only one instance where I actually needed help but it meant a lot to me for them to stop what they were doing to assist me.

Answer 8

I worked in retail for 6yrs and was told to take the person to the product. If management finds out you will be questioned why you didn't. It's in the handbook and you can be disiplined on it. A lot of clerks don't because they're just plain lazy. Yet there are a few customers who seem to feel insulted , but I took them there anyway, explaining that I could catch hell if I didn't. They were understanding about that, and sometimes asked to find something else for them.

Answer 9

Hmmm... I really don't have any problem with that. I mean just because I'm not as familiar with a store as the employees doesn't mean I need somebody to hold my hand to find something. If I couldn't find something after an employee told me where it was, I would go back and ask them to please show me exactly where it was.

Answer 10

No, as long as they give you some good directions. In some places the workers are assigned to a certain area and can get in trouble if they migrate around the store.

Shouldn't you be competent enough to follow simple directions.