Some speak more fluently than others. What is the proper way of requesting an English speaking person without offending the ESL customer service representative?
2007-12-22 03:52:00 · 8 answers · asked by Marie Q 2 in Society & Culture ➔ Etiquette
I don't worry about offending anyone. If I've had to repeat the same question or phrase to the CSR (or have to ask them to repeat themselves) more than a few times, I feel perfectly justified asking them, "I'm sorry, but would you PLEASE transfer me to someone who speaks English as his or her native language?" This outsourcing of call center jobs is complete BS. I had a call the other day from a man who identified himself as "Mr. Jones" when he was obviously Indian and his name most certainly wasn't Mr. Jones. He said, "I'm Mr. Jones with so and so agency. I have an important call for you. Please hold." and he transferred me to someone who was obviously at a company in America. What the f*ck is that about? The person in America couldn't call me herself? It's ridiculous.
2007-12-22 06:34:34 · answer #1 · answered by brevejunkie 7 · 1⤊ 0⤋
Well, this is truly a delicate situation.
The best way is to simply put it back on yourself. Tell the rep that you have a hard time hearing and anyone with any touch of an accent makes it more difficult. So, if possible, you'd like to speak to someone without an accent.
Good luck, there may not be one without an accent nowadays :)
2007-12-22 12:01:58 · answer #2 · answered by desnlori 3 · 1⤊ 2⤋
Just ask for someone else. I am sure you will not have been the first person. I get very irritated if I can not understand the person who is suppose to be helping me, then when you get frustrated they have the balls to lippy with you as if you are wasting there time in making them repeat themselves... That's a good way to set me off! Customer service is there to serve YOU
2007-12-22 11:59:20 · answer #3 · answered by debbri48 4 · 4⤊ 1⤋
Just ask for an English only speaking representative. If they are offended tell them you are hard of hearing or you just learned English yourself.
Works for me.
By the way, people in India aren't easily offended from what I've heard. But I could be wrong. Help with that please.
2007-12-22 12:01:59 · answer #4 · answered by Anonymous · 1⤊ 2⤋
You're probably calling another country, such as India or the Philippines. You can tell the person you are having trouble understanding them, and request a more fluent speaker.
2007-12-22 11:56:11 · answer #5 · answered by Anonymous · 3⤊ 1⤋
i agree with the last posting the accents are sometimes too thick to understand also their perspective of what's here and what's over there is very different... have been doing a "dance" with the natural gas company who has outsourced their customer service dept to india..... am ready to throw rocks at "tripti and patel"
2007-12-22 12:16:02 · answer #6 · answered by gidget 4 · 3⤊ 1⤋
simply ask for someone who speaks better English, there's nothing wrong with that.. I've done that many times....just say "I'm sorry but I'm having trouble understandiung you, could I please speak to someone else who can speak better English???"
You won't have any problems........
2007-12-22 12:37:49 · answer #7 · answered by Anonymous · 2⤊ 1⤋
ask for the manager & hope they speak it better then the worker!
2007-12-22 11:56:19 · answer #8 · answered by Anonymous · 3⤊ 0⤋