My broadband goes really slow!!!?

Question

ok heres the deal
IM not a thickohh ive built computers, ok so my broadband is going really slow (well i think anyway) ive got upto 512kbs speed and when i download it is only at 60kbs and thats the max it ever does, i live about 1/2 a mile away from telephone exchange and i have also tryed using the internet on another computer (no viruses just put it together brand new) and it is the same speed maybe a better modem would work better ive got a crappy free one called "speedtouch 330"

Also i have got no nabiours i live next to train tracks and my nabiour has got her own broadband that I set up for her, she cannot log into mine through wireless becaus i dont have wireless it is all wired and passworded.

64kbps AWW MAN ok then do you know a fast one I.E 1mbps thats cheap I.E £15 P.S i live in London UK

Answer 1

Before you buy your own modem, discuss this issue with your ISP. If you are not receiving the speed to purchased in your contract, your ISP needs to figure out why. It is possible that they have made an error in which speed level they are providing you. Even if you had a faster speed before, but suddenly it did this reduced speed, your ISP may have accidently hit a button on the computer which changed the speed of your contract. Also, there could be something wrong with the connection, so your ISP needs to do some speed checks on the line for you.

If your ISP says that you are receiving the speed they offered, and it is not their issue, call back and get a different technician. Sometimes these technicians, just want to get customers off the phone and so they try to convince you all is right in their world. For example: I am having an issue with Belkin. We just bought an upgraded N1 router, up from the Pre-N. We also have Belkin Pre-N adapters. With the Pre-N router and adapters we were getting a networked speed of 108Mbps. The N1 is suppose to give a theoritical 300Mbps, but directly after hooking up the new router, we dropped to the 802.11g rate of 54mbps. We are serfing slower, our transer rates are at a crawl, and we are really irate. The Level One tech trys to convince us that this is the normal speed for the N1, even though we are looking directly at the box which states the 300Mbps speed. So, that one trys to then tell us that our Pre-N adapter is the cause, which we blow off too, because we know better. He has us do a configuration on the router, and then gets off the phone quickly telling us to call back if it doesn't work, but it only took like 5 seconds to see it wasn't working, he just wanted off the phone.

My point is that if one technician trys to give you bull, you call back and get a different one, and then ask for a Level Two, and if that doesn't work, demand a Level Three. It is a pain to get to a level 3 technician, but they are usually the ones who really know what they are doing, and are sometimes the only ones who can actually help with an advanced issue.

If after discussing and working with a Level 3 technician you are still having issues, and it is not the ISPs issue, then and only then should you consider buying a new modem. These puppies are not inexpensive, so why should you pony up the dough if it is not the fault of your current modem?

Also, go to one of the speed websites and run several tests before you phone your ISP. This way you have evidence that you are not receiving the speed you are paying for. Your ISP technicians will attempt to convince you that those testing websites are not accurate, but they are. So, don't let them blow smoke up your behind.

I hope you get this resoloved soon, but you are going to go through some headaches in the process. Good luck and a happy holiday season.

*note* My speed is 1.5 Mbps, that is for serfing, etc. My upload speed is between 800--950kbps. You should NOT be having 64Kbps. I do not know what that one person was trying to tell you with this Kbps, and kBps. They are one and the same! All he did was change the upper case in the letters, and this does not make a difference! Kbps is the same as kBps! Aww Jeez.

Answer 2

Actually the download speed is just right. What your ISP server told was that the speed is 512 kbps. And when you download any thing the speed comes in kBps and not kbps.
So to convert kbps to kBps you would have to divide the speed by 8. So your speed is 512/8 i.e 64 kBps

Answer 3

ya buy your own, free ones is what everyone uses then it will just get clogged up. get ur private one and secure it, our neighbors i think used to connect to our modem untill we put a password lol... no wonder our computer was slow