I hired a kitchen design company to do a total gut and remodel of my kitchen. The contract says that appliance installation is included. The appliance company dropped off the appliances in my garage. My kitchen contractor is claiming that only the "installation" of the appliances is included, not the physical movement of the appliances from outside the house to inside. Is this typical? I feel like I'm getting ripped off because I might have to spend extra money to get a mover.
2007-12-19 08:54:39 · 4 answers · asked by dorigen 2 in Home & Garden ➔ Decorating & Remodeling
When we specify installation, we mean that we physically move them from where they were delivered to where they will be installed. It often happens that the appliances are delivered before other work that needs to be performed before the appliance is installed, isn't. And, we don't want the appliances cluttering up the area until that work is completed, so many clients have them delivered into the garage until my electrician or plumber says the appliance is ready to be installed and all other prep work is completed.
Personally, I would be a little insistent with the design company that they move the appliances from the garage to the kitchen. Especially, if there is other work to be completely prior to their installation. I would threaten to contact the Better Business Bureau and the State Contractor's Licensing Board to complain. Moreover, this is a very poor example of customer service and I gather they aren't expecting you to be a happy satisfied customer who will act as a referral in the future!
2007-12-19 09:05:28 · answer #1 · answered by eskie lover 7 · 1⤊ 0⤋
You hired the design company, not the kitchen contractor. Call the design company and let them know whats going on. No reason for you to fight with someone you don't have a contract with. Hopefully, you haven't paid in full yet.
2007-12-19 09:27:02 · answer #2 · answered by sensible_man 7 · 2⤊ 0⤋
NO NO NO!!! Do not pay extra for them to MOVE the appliances in the house.
Installation means moving and installing. They are just lazy.
How would you NEED to pay them if you moved the appliances already in the spot you want them???
2007-12-19 09:06:01 · answer #3 · answered by Georgia on my Mind 3 · 1⤊ 0⤋
I would call the design company first, because it is actually there problem.
No results? I would call a lawyer!
2007-12-19 10:31:46 · answer #4 · answered by Belize Missionary 6 · 0⤊ 0⤋