I bought a game on bestbuy.com, and it is scratched. Since I bought it online, can I take it back to the bestbuy store and get another one? They didnt email me a receipt, they sent me a paper in the mail with the game.
2007-12-18 23:16:42 · 4 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
According to their Web site, yes you can. You have either 14 or 30 days, depending on the item. If you received a packing slip instead of a receipt (typical), I would think that would be sufficient proof of purchase.
See if this link works...
http://www.bestbuy.com/site//olspage.jsp?id=cat12076&type=page&faqID=1130982684058&h=387#1
2007-12-18 23:30:03 · answer #1 · answered by azrob68 2 · 0⤊ 0⤋
Take everything you received from the to the Best Buy store,and explain what your problem is . How did you pay? Get the receipt from the credit card company, via their web site if you can, and take it with you as well.
2007-12-19 07:25:04 · answer #2 · answered by Robin B 5 · 0⤊ 0⤋
I work at Best Buy. The return policy for this situation is that: just bring it in and you can ONLY exchange for the same game.
Since the product is opened already, you won't be able to get your money/credit back.
2007-12-21 05:15:46 · answer #3 · answered by U-Hsen L 2 · 0⤊ 0⤋
Yes take it and any paperwork that you have to the nearest store. Tell them that it was scratched upon receiving it. They may try and charge you a "restocking fee", but where it was damaged, and not used, they can't, by store policy.
2007-12-19 07:31:35 · answer #4 · answered by Beau R 7 · 0⤊ 0⤋