How can I get over this rude customer?

Question

I'm a chasier and this lady just ruined my day today.I've never had a RUDE customer before.Even if they start rude, I try to be understanding and keep being nice and they eventually feel guilty and start being nice back,and I've even had pple appoligize about their earlir behaviour to me,BUT.This customer walkes into me and doesn't apoligize,then as I have to akwardly move away from her(we are almost touching)she just keeps staring ahead.I thank her very kindly for not moving and walk away.she starts yelling at me to respect elders and I just decide that she must have misheard what I said and kept walking.Then her son started attacking me and saying that next time"You get the HELL out of the way" I asked him what he was talking about, but he just kept yelling that at me and when I kept being calm he just kept yelling that at me without explaining anything or directly saying his mom said I said it.his mom was avoiding eye contact with me.How can I get over this tarnishing of my name?

"An older woman may not have realized that she walked into you, and since she "just keeps staring ahead" When i say we were almost touching..I do mean "we were almost touching".....I'm bad at English, so I apoligize for not making the proximity clear.

And I guess it might be pride but I would apoligize for saying something I never said

"An older woman may not have realized that she walked into you, and since she "just keeps staring ahead" When i say we were almost touching..I do mean "we were almost touching".....I'm bad at English, so I apoligize for not making the proximity clear.

And I guess it might be pride but I would apoligize for saying something I never said

correction :*) would NOt apoligize for something i never said

Answer 1

Your mistake was "thanking" her for "not moving". It could be taken as being rude also. Especially if it was said sarcastically. Even if it was totally the other woman's fault, you should have just said "excuse me" and then moved away (remembering you were on the job).

Truthfully, It sounds like she had some kind of problem to start with and to have someone make a scene like that would have mortified me. My DD has described similar situations. I personally don't have the patience for it. I'd end up hitting someone for getting abusive with me. I'm glad you were able to walk away. Avoid contact with them in the future. As for any tarnishment.... Just talk to your coworkers/boss and tell them your side of the story and let them know that you were'nt trying to start something. Your personal space was invaded and that woman didn't seem to give a hoot. Hopefully, things will be okay. I wish you luck.

Answer 2

It was unfortunate that this escalated, but frankly, this was your fault. An older woman may not have realized that she walked into you, and since she "just keeps staring ahead," it seems that this was the case. When you "thanked her very kindly for not moving," you were being sarcastic - you don't seriously thank someone for being in your way! So your sarcasm brought on her response, which is what sarcasm tends to do. And if she was older, it wasn't surprising that her son came to her rescue. You don't mention having apologized for your own rudeness, and you were the employee (I don't know what a chasier is, but if she was the customer, you must be an employee, so it is YOUR responsibility to apologize).

How was your name tarnished? Were you written up for something you didn't do? The fact that you angered a couple of customers doesn't mean that your name was in any way tarnished.

Answer 3

Just get over it. You handled it well enough. Look, these people may have just gotten the worst possible news that day and while there is no excuse for their behavior, you just don't know what may have caused it. It's over and done with. Your name wasn't tarnished and anyone who saw and heard what went on could see for themselves how you behaved. Next time you have someone screaming at your that way, turn and walk away.

Answer 4

Poor little thing !! sounds to me like these two people embarrassed the living daylights out of not only themselves but you also !! Believe me sweety, if i had seen that little scenario unfold i would have been so proud of you for holding your head high and behaving with class and dignity ....... these people either s*nort co*caine in the toilets at morning tea (haha just kidding) or they are just completely ignorant and rude .......... you, however, calmly sailed through a dreadfull display of disgracefull behaviour and totally came out smelling like roses !! anybody watching would have been appalled at their behaviour and i can assure you it will be a very long time before you have the misfortune of slapping eyes on either one of those two again ........... imagine how embarrassed they'll feel when they cool down and realise how ridiculously they behaved. don't worry sweet cheeks, i'm proud of you....... you did well!!

go have a nice warm bath with a few drops of lavender oil in it or a nice cup of chamomile tea ...... that'll calm you down and soothe your jangled nerves.

happy holidays

CHEERS
♥

Answer 5

Your name has not been tarnished. These rude people have only shown how ignorant they are. Don't let this get to you. It's not worth worrying about. For every a$$hole in the world there are at least 1000 good guys.

Answer 6

I don't think you did anything wrong. If you had started shouting back you would have been wrong. Some people are just very rude try not to dwell on the situation.

Answer 7

remaining calm in a situation like this can be maddening to the rude customer. i work in retail, and have seen my share of crazy people. you did the right thing by walking away. by not yelling at them probably infuriated them, (notice they were still yelling)?

Answer 8

Ignore it, what happened with the son was probably because something had happened to them in the past and they needed to be extra cautious this time.

Answer 9

if you truely are a nice person then the people around you would know.
People that care doesn't matter,
People that matter doesn't care.
Misunderstanding happens all the time, accept it and forget it.
Keep your cool because when they are wrong, you do not want to be wrong with them.

Answer 10

The sons rude, just like his mother.