Do I have the right to be mad over this?

Question

My boss had a complaint about something I said on the phone from another firm.I was stating an opinion I knew my firm held, and gave advice to those ends.The firm was not happy complained but my manager stated to thenm this is what we usually did in these matters and the whole thing was swepted away.However I feel as the complaint was about my judgement they should apologize to me for going over my head to the boss and making it official .I feel I have not been respected in this, any comments would be appreciated.

Boss didn't back me up it was just not mentioned to me I found out they had been placated from another employee

Answer 1

youre PROBABLY not wrong. you PROBABLY deserve some sort of apology or at least have the issue addressed.

yes.


but you DEFINITELY should not dwell on this or discuss with anyone at work.
if youre smart enough to give that good advice, youre smart to know that nothing will come from you complaining about this.
if anything, it will mean more trouble for you at the office.

so of course you have a right to be mad. let it go soon though and save the complaining for home, after work.

if you really have a concern, bring it up calmly, quietly to your supervisor, NOT a peer. dont go in looking for an apology but instead look to understand.
yes, maybe your advice was the best ever BUT it wasnt an appropriate time to give it, etc. small potatoes, i know, but learn from this so you can go on having opportunities to give good advice.
got me?

Answer 2

Was their problem with what you said or how you said it.
Either way, if they were not making progress with you and felt aggrieved by the situation, then it is better for all concerned that they pursue the matter with a higher authority, in this case you boss. If they do not make their feelings known, how will your company ever be able to respond to the requirements of those it conducts business with.
In this case, your boss backed you so no blame attaches to you from your company. No blame attaches to you from the other firm either because your boss said the same thing.
If you weren't happy with a business situation, would you let it lie? The other firm was clearly not willing to and I applaud them for that. What have they done that deserves an apology?
It seems from what you say that you have done no wrong and the other firm have done no wrong. If there is a failing, it seems to be that your firm is not giving the other form what they want from the deal. That is not a recipe for a sustainable business relationship. You taking it personally is not a recipe for a sustainable career.

Answer 3

Maybe the boss felt you were right, however, the company that complained needed to feel that you had been talked to. It happened to me once. Let it go. It is a minor detail in your life. Maybe they did not like the tone of your voice. Or maybe the other person misunderstood what you said. If your boss said nothing to you, your boss respects you enough to now sweat the small stuff.

Answer 4

No, you're not looking at the big picture...your firm isn't trying to vindicate you, they're trying to salvage a client and make sure they're not liable for any misdeed. They're happy with you that you didn't open them up to a lawsuit...that's all you get. You took one for the team, and they appreciate that on some level, but then again, that's the kind of loyalty an employer should expect from their employees. When they don't have that, people get fired.

Answer 5

If the firm is your client, and they are not happy with the service you provide or the way you provide, then they have every right to complain to your supervisor about it.
It is up to your supervisor to evaluate if the complaint is justified or not, and what action should be directed at you.

So it wasn't about respecting you - the focus is on the client, not you. If they had complained to you, would you have changed your mind and agreed with them? Of course not, you would have stuck by your opinion. So they knew there was no point complaining to you and instead talked to someone who would listen objectively.

Answer 6

Depends on how you phrased things and your delivery over the phone..if you sounded arrogant / aggressive or superior then i would expect the other company to complain even if what you said was company policy .
Let it go you dont deserve an apology but your boss does deserve your gratitude for supporting you.

Answer 7

Think of it this way, any property, material or intellectual that is of the firm, it's not yours. In that sense, if the statement you made was detrimental to the relationship to the customers, it was an opinion of a person who carries the company's name. It was not just the opinion of whoever. Unfortunately, in the jobs, we got to play we are somebody we are not sometimes.

Answer 8

U were doing as u saw fit.
I'd forget about them apologizing, be more confident that u stood ure ground and explained the company procedures.
If any recognition is to be made aware it surely has to come from ure boss??
Am not legally trained in ths area but thats my opinion..
Happy Christmas..

Answer 9

Welcome to life. When anouther is upset and doesnt like the response they are given, they complain. The complainment is made against the person they spoke with. They had the right to go over your head. Your manager supported you, so whats the problem? As far as getting an apology...dont hold your breath.

Answer 10

If you did that you would look like you were out to score points. Your manager backed you up. That's good, in fact, it's almost unusual. If you go on a point-scoring expedition, you risk cheesing off and losing a customer, and your manager won't back you up when that happens. Your company is in business to service clients and make money, not to massage your hurt ego.