Mothercare items not delivered!!!?
i have ordered some bits for my little girl for xmas, which according to mothercare was posted in 2 packages, one was sent by parcel force and one by parcel net. according to them one was delivered on the 5th and one on the 10th but i haven't recieved them. where i live it has been known for my parcels to be left on steps outside and outside other peoples doors. surely someone would have had to sign for it? what will happen?
Im panicking because i wont have hardly anything for her to open if they dont turn up in time.
2007-12-13 01:30:58 · 10 answers · asked by shellovescharlie 3 in Pregnancy & Parenting ➔ Toddler & Preschooler
Ring up mothercare and say you haven't received them.
We recently had some post go missing that someone else (presumably a neighbour) had signed for.
They will re-deliver your item and claim the insurance from the delivery company.
Good luck
2007-12-13 01:45:55 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I live in Greece and ordered loads of stuff from Mothercare in UK when I was pregnant. A 500 pound parcel went missing and trying to sort it out was a nightmare. You need to get hold of the parcel number and then track it if you can, I rang mothercare several time eventually got through to someone who actually cared enough to help me, the whole order had to be cancelled item by item, refunded ands then I had to re order everything. The original parcel was found in Germany!!! Get on the phone to them now, and ask for the tracking numbers, you can then go to Royal Mail website and see where they are for yourself.
Good luck
2007-12-13 02:22:29 · answer #2 · answered by Nickynackynoo 6 · 0⤊ 0⤋
I am having the same problem with Jojomamanbebe. I ordered stuff at the beginning of December and I got an email saying it was dispatched on the 3rd. Still no sign of it arriving though. I have checked with the neighbours and the post office and no one has seen my package. I am a bit gutted as I had ordered stuff to wear to my Christmas do (which is tonight).
When I spoke to customer services they said they had to wait 10 working days before they report an order as missing, so I need to wait until the 17th until they will do anything about it. I think it is just the time of year, but I am really annoyed that I might not get my stuff in time for Christmas even though I ordered early.
2007-12-13 02:01:18 · answer #3 · answered by Ange B 2 · 0⤊ 0⤋
contact the parcel people find out where they were delivered and head there and file a lost item claim call the company you bought from they should reship
2007-12-13 02:04:19 · answer #4 · answered by kleighs mommy 7 · 0⤊ 0⤋
have u told them u have not recieved them?
have you phoned the parcel companys?
2007-12-13 01:33:20 · answer #5 · answered by Saz 5 · 4⤊ 0⤋
call the company and tell them you never recieved them, things get crazy this time of year with everyone ordering things...hope it works out!
2007-12-13 01:34:27 · answer #6 · answered by Anonymous · 2⤊ 0⤋
there should be a number on their site, call them. also, double check to see it you entered your correct address.
2007-12-13 01:34:15 · answer #7 · answered by Anonymous · 1⤊ 0⤋
Seriously - How are we supposed to know? If your concerned about it call the company silly.
2007-12-13 01:34:01 · answer #8 · answered by Anonymous · 3⤊ 3⤋
i would call customer service ...good luck
2007-12-13 01:43:52 · answer #9 · answered by detra w 2 · 0⤊ 0⤋
what?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
2007-12-13 01:34:11 · answer #10 · answered by Brittney V 2 · 0⤊ 3⤋