This has been happening to me a lot when I am going shopping at the mall. I'll go into the store and there will be one person or two people in front of me, and one at the register. Meanwhile there are four other cashiers not at the register who are just putting on nailpolish, eating, talking on their cell phone. Then when you do go the cash register they act like they are doing you a favor by ringing you up. How do they hire people like this is it just me?
2007-12-12 17:18:09 · 18 answers · asked by Anonymous in Society & Culture ➔ Etiquette
I think the problem is that those jobs don't pay much and therefore don't attract the real "go getters." I mean, they are not "careers" and since it's hard to find people who want to work retail with grumpy customers at minimum wage, they have to take what they can get.
I've noticed this too, a lot more lately. I think the christmas season also brings about my grouchiness because of the busy hours and amount of people coming in the store.
But I agree with you in that it's frustrating. What can we do to make it better?
2007-12-12 17:25:45 · answer #1 · answered by Melissa 6 · 3⤊ 0⤋
It isn't just you. People just don't care about their jobs anymore. For many reasons. They have no pride in their work. They mostly hate the fact that they have to work and they take a job knowing the hours and pay and responsibilities but then they complain about it and act miserably. Customers become the enemy along with their boss. they hire these people because this is all they can get and they need bodies to run their store. Take a look at walmart some time. Yuck. Sometimes I think you have to pass a rude test to get hired.
2007-12-12 19:02:30 · answer #2 · answered by dallas 5 · 0⤊ 0⤋
I tend to ask for assistance if I need it and see a shop assistant with nothing to do. No need to be rude about it, just say "Hi, I'm looking for ..." and go from there.
One thing to think about, however, is that there may be something going on you are not aware of. The cashiers may be on a break but can't go outside for some reason ... they could be waiting for something ... as the customer you cannot be expected to know all the details, so try not to jump to conslusions.
However, if you have satisfied yourself that the staff in question are not providing the level of service you's like to see, you have a perfect right to contact the management.
Cheers :-)
2007-12-12 18:04:59 · answer #3 · answered by thing55000 6 · 1⤊ 0⤋
Wow... I would want to know if my employees were acting that way towards costumers. They have no excuse to be acting that way. Eating, cell phone use and applying nail polish is for break times only and should stay that way. You should definately call the store and speak with management or ask for a manager before leaving the store. Trust me us managers can't always watch what employees are doing and especially if it's one manager in a large store who has to, as I call it, "baby-sit" employees as well as run inventory and keep track of customers. It's a hard job being a manager and even harder being manager to ppl who act like they love thier job and will be great to your face and then treat customers that way when your back is turned.
2007-12-12 17:32:17 · answer #4 · answered by Anonymous · 0⤊ 0⤋
opening a register requires a manager, since cashier has to sign for the cash she receives. If manager is out, extra cashiers can only help by doing the bagging.
If you do not like their attitudes, let the manager know. He will likely tell you that they have hard time keeping the employees that they have.
2007-12-12 17:22:20 · answer #5 · answered by Anonymous · 0⤊ 1⤋
Management makes the place or breaks it. That is an issue the manager should be focusing on, and obviously, is not.
Sorry, it happens to everybody, not just during the holidays, but year-round. It's just more noticable during the holidays, because of the frustration and excitement about trying to get everything done and not wanting to be in the crowded places.
2007-12-12 17:30:17 · answer #6 · answered by Another Guy 4 · 1⤊ 0⤋
If the workers are eating, talking on their cell phones, ect, then you have every right to be mad. You'd be doing the managers a favor to share your experience.
However, if the other workers are putting away clothes or otherwise working, please bear with them & allow them to finish the task at hand before returning to the register.
2007-12-13 05:33:49 · answer #7 · answered by June B 5 · 0⤊ 0⤋
If they wear name tags write them down and ask to speak to the manager. Tell them in person how you were treated, worker's behavior, etc. and that you may not visit their store or recommend others. That should do it! You should get sincere apologies and a promise to correct the situation. Maybe even a discount. If that fails, go to the manager's boss.
2007-12-13 03:25:22 · answer #8 · answered by Teresa H 3 · 0⤊ 0⤋
I understand how you feel. Maybe you can write a letter or complain to the management saying that you are a "mystery shopper" and that you experienced this and get the cashier's names as reference.
2007-12-12 17:22:01 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Yea, it's amazing, all these people complain they can't find a job, yet places are desperate for someone who will even show up on time. They can't find people who will show up AND actually do their jobs.
I don't think it has anything to do with the pay. Paying people more and expecting them to work harder never makes them work harder. They would be getting promotions and raises if they worked harder.
2007-12-12 17:25:58 · answer #10 · answered by Anonymous · 1⤊ 0⤋