What is the best way to begien a strongly worded message to a retailer who has wronged you?
2007-12-11 21:57:04 · 7 answers · asked by littlekid05 1 in Society & Culture ➔ Etiquette
full guns blazing ....no...try and go gently...put you complaint accross...if that doesnt work...go to the top....they should be helpfull..without you getting upset
2007-12-11 22:13:18 · answer #1 · answered by Wee Hen 3 · 0⤊ 2⤋
Firstly, you need to be sure of your rights as a consumer. In Australia we have a government department which acts as a consumer watchdog and gives free advice over the phone. I'm sure you would have one where you live. Gather your facts from them first.
Then word a letter very carefully, with no spelling errors. Get someone else to proofread it if you need. The more professional the letter reads, the greater consideration it will be given.
Your letter should include facts, dates, staff member names (if possible) and the nature of your complaint. It should also include what resolution you expect the company to provide to turn a disgruntled customer (you) into a happy one.
Ring the store and ask for the name of the manager so that you can address the personally personally to him or her.
Your letter should read something like:
"Dear Mr Jones
I would like to bring to your attention a matter of concern I have regarding ......
I look forward to hearing from you in the next few days."
Keep a copy of the letter, and if necessary, follow up with legal action.
I hope you get a good result!
2007-12-11 22:37:09 · answer #2 · answered by Miss Sally Anne 7 · 2⤊ 1⤋
I entered your shop for the purpose of purchasing this object at the advertised price. The object does not meet my expectations which were enhanced by your description of the object . Therefore I ask that you give my money back with the minimum of fuss and thus free me from having to take this matter up with the relevant consumer protection group. ~~
2007-12-11 23:50:48 · answer #3 · answered by burning brightly 7 · 0⤊ 0⤋
Attention Customer service department:
2007-12-11 22:07:30 · answer #4 · answered by Lara <:(((>< 4 · 1⤊ 1⤋
"I am extremely disappointed because ..."
Always go for the disappointed angle rather than an angry angle. Unless you are a powerful person in the community, any angry complaints regarding our store a more or less disregarded (grumpy, rash person).
2007-12-11 22:06:14 · answer #5 · answered by ? 4 · 1⤊ 1⤋
I will be passing your details and the issue onto the trading standards department!
2007-12-11 22:01:10 · answer #6 · answered by mauritius_dodo 2 · 0⤊ 1⤋
HAS or that you THINK has?
It is my desire that we can settle this situation amicably...
Do not start out in a tirade, keep it very short and very simple. Explain your problem without emotion or threats.
2007-12-11 22:07:25 · answer #7 · answered by Anonymous · 2⤊ 1⤋