Internet disconnection help!!!?

Question

My internet is high speed,isn't wireless or dial up.I don't know why
but it keeps on getting disconnected when someone calls or stuff
like that.I understand why its doing this.My internet provider is bell
and this didn't happen before but it started in September.PLEASE HELP ME !!!

Answer 1

You need to get a technician from the company, because there's an internal problem. Is the provider for the phone and internet the same? if so, then the phone line's doing something that's disconnecting the internet.

Answer 2

You said its a dial up connection right? So you don't have a filter and you don't need a filter. And if you are using a dial up connection. You cannot use both service, telephone and internet at the same time. You need to be disconnected from one service before you can use the other. Unless you have a dsl internet service, which you have a filter and even if you're talking on the phone you still can use your internet.

Answer 3

If you are using ADSL, all you have to do is call your IP service, give them your telephone #. (They should already now), and your MAC address that you will find on the back of your box. (If you need help finding your MAC address, because all ADSL, boxes are made different and come from different countries, just ask the tech., where to look for it and what numbers or letters does it start with.

Your IP service should be able to resolve the problem over the telephone. As it may just be a software problem at your IP.

Minddoctor, France

Answer 4

It happens when you allow a second incoming call (I don't know what its technical jargon). But this thing works this way:

Option 1: you're on a call, someone else calls you, then you'll be able to switch between the two calls.

Option 2: you're on a call, someone else calls you, he/she will hear a busy tone.

If you're activating the 2nd option, and while you're using your phone to browse the Internet someone calls you, then your connection will just drop because the Internet connection just can't allow you to do the "switching", that is, you can't put the Internet connection "on hold", right?

I suppose that's what's been happening to you. Just disactivate the "hold" or whatever-it's-called feature.

Answer 5

You need an in-line filter on the connection into the phone line as you get interference across the cable pairs when the telephone is being used. You can get it from the phone company or any electronics store - they're cheap and just plug in

Answer 6

Contact the Customer Service Center of Bell.

http://www.bell.ca/support/PrsCSrvGnl_ContactUs.page

Answer 7

It sounds such as you like a sparkling modem. Comcast is honestly good approximately shopper service from my previous reviews. in the event that they have an outlet the place you may exchange out your previous one for a sparkling one, that's the 2nd ingredient i could do. the 1st ingredient could be to call for loose help. they have the nicest human beings and continually have been able to help me with any undertaking I had.

Answer 8

I think you have a program problem. Does the rest of the service work all of the time? Any rain or water, moisture problems where you live? Animals and cables don't all ways mix, check your connections.

Answer 9

You need a dsl - phone line filter on all your phones. If you don't have one you can get one from Bell or at Radio shack, they're maybe $9.

Answer 10

u might have the cords connected wrong double check that all cords are in the right place, thats the only thign i can thnk of as it isnt dial up