how do you return stuff on ifrogz.com?

Question

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Answer 1

Return Procedure

RETURNS WITHOUT AN RMA # WILL BE MARKED RETURN TO SENDER. Please follow the instructions below carefully.
ifrogz Branded Merchandise

We encourage customers to verify all order information before submitting the final order. If we make a mistake on color, size, quantity, or phrases on a ifrogz product we will be happy to do a return and find a solution to remedy the problem. If you are unhappy with the color or size of the ifrogz wrap or band only, we will do an exchange. Both of these conditions (return or exchange) apply to requests less than 30 days from the day you receive the product (See our guarantee page by clicking here ). Please contact our customer services representatives if you feel this is the case. E-mail us through the Contact Us page or call 1-877-443-7641. We will not refund shipping.
Unopened non-ifrogz branded merchandise

If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment or a gift certificate. All products must be be 100% complete, packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. We reserve the right to refuse a return on any product that does not meet these requirements.
Opened non-ifrogz branded merchandise

For opened hardware and all other opened non-ifrogz branded merchandise, including but not limited to those with broken seals and opened packaging, there will be a 15% open box fee assessed on any opened hardware or accessory. Opened Merchandise will be issued a Gift Certificate Only. **Some restrictions apply

Defective non-ifrogz branded merchandise
If a product defect for any non-ifrogz branded third-party product, please contact the manufacturer directly for information regarding the manufacturer's warranty.

Please note that ifrogz does not permit the return of or offer refunds for the following products:

1. Product that is custom configured to your specifications
2. Opened memory
3. Opened software
4. Electronic software downloads
5. Opened Blank Media

Answer 2

Not a tax question. The site should tell you how to return items; look there.