How do you measure the responses of lickert scales questions?

Answer 1

Responses to Likert scales are ordinal data. As such, only frequency distributions are relevant. You CANNOT, despite what MANY will argue, calculate a "mean" response to a question. In order to calculate a mean, you need at least interval level data, and you don't have that with Likert scaled items (there is no way to determine if the "distance" between a 1 and 2 is the same as between a 4 and 5, for example).


See, what'd I'd tell ya.

Answer 2

1-5 mean score
subjective scores based on the perception of the test taker