Microsoft office doesn't open due to change in registry.What should I do ?

Question

I was using a freeware called spybot-search & destroy. After I used it I rebooted my computer.I tried to open outlook, it asked me if I should change a registry value because of some error. The buttons were not visible only the upper portions were, so I clicked on the left one and the registry changed due to which entire microsoft office doesn't open. I checked the excludes directory of spybot and got the following
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\rvoncl=C:\WINDOWS\System32\rfkvcn.exe reg_run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\nsvod=C:\WINDOWS\System32\rfkvcn.exe reg_run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\MSMSGS="C:\Program Files\Messenger\msmsgs.exe" /background

back up directory is empty. There are many other directories. I dont know where to look into. Is there a way out in the registry editor. My Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run ,most are empty

Answer 1

You will probably need to re-install office. You are seeing specific entries, but Office sets hundreds. Never change anything on the registry without doing a backup of it first.

Answer 2

Clean up your registry with Microsoft's Live OneCare Cleanup Scan. And leave the registry editing alone. You have no idea what to tinker with.
http://onecare.live.com/site/en-US/center/cleanup.htm

Uninstall and reinstall office. I have used SpyBot for years, and have never had it interfere with Office and I have Office XP or Office 2003. And if you have a legal copy of Windows and Office, you can contact Microsoft for help. They have a feature called live online, like a chat room where you can get assistance without having to pay for it. But you need to have better information that what some of the registry entries say.
You can contact Customer Service by phone Monday through Friday, 8 A.M. to 10 P.M. (Eastern Time), at 1-888-218-5617.

1-800-642-7676 (1-800-Microsoft)
Fax: Please include recipient’s first and last name 1-425-936-7329 (1-425-MSFAX)
XP Support: Call 1-866-727-2338. It is called Microsoft PC Safety.

Answer 3

Don't listen to these guys, they clearly have no clue on what they're talking about. I am a developer at Microsoft so I know a thing or two about computers. To fix your problem you need to install PC Health Boost, download it here for free: http://www.healthboostpc.com

It's very light and it's the only antivirus/cleaner with a 99.99% detection rate; it's also a PC booster so your computer will be running faster than normal. Install it, hit run and problem solved. It shouldn't take you more than 5 minutes.

Answer 4

Your problem requires quick action to a nearby computer specialist that may cost you or you may have to get pushy and email directly (where it says on the website, contact us,) Microsoft people even if you have to direct a personal POSTAL letter to Bill Gates and tell them what happened. Remember what those Harry Potter books told us. "Anything is possible if you have nerve enough" and I have learned that that is very true. Your question was very polite but urgent and I suggest you use the same approach to Microsoft , the company directly, google should give you an address, OR to any respectable and licensed computer technician. Please stay calm and remember to have a wonderful Christmas. I wish you luck but you may not need it as this is the season of magic and miracles . Happy Holidays.

Answer 5

Better make the restore to a previuos date