and I think I was too kind in my letter. I think I should have been more harsh and insultive. What do you think?
2007-11-20 19:48:04 · 6 answers · asked by thefinalresult 7 in Business & Finance ➔ Credit
Dear The Bank,
It took me three tries to apply for credit with your telephone representative. I had to repeat each piece of information asked of me several times and was told "sorry, again" in response to giving all information needed to apply.
The problem was he could not speak English well or understand spoken English well. So there isn't much point in my calling to cancel my account due to lack of English literate and verbal employees so I'll write and hope someone at least can read English well.
The name on my account should be John Doe but after receiving my card in the mail I found my last name spelled incorrectly as John Woe so it's John Woe to you.
My customer # 12345678
My credit account # 1234 5678 9012 3456
Please terminate my account now. I do not wish to deal with any business that employs people who cannot effectively and accurately communicate in English.
Sincerely,
John Doe
2007-11-20 19:51:55 · update #1
Im sorry, I chuckled all the way through this. I tend to agree with you. I had a similar issue where I found myself repeating myself many, many times resulting in me loudly and slowly speaking into the phone. I asked someone the other day is it rude to ask for a english speaking representive that I can understand. I don't think you did anything wrong.
2007-11-20 19:54:50 · answer #1 · answered by sexyredheadedtiger 2 · 2⤊ 0⤋
I feel your pain ! A few years back, I needed to call for computer tech help and I reached a call center 'on the other side of the Pacific Ocean'. As is standard, the serial number of the product in question had to be given. Somewhere in the serial number was the letter "W". It took me five minutes to convince the guy on the other end that it was "W" and NOT "UU". I eventually had to go through the later part of the alphabet to make the determination of the correct letter of the alphabet. Sigh.....
2007-11-20 22:36:30 · answer #2 · answered by acermill 7 · 1⤊ 0⤋
A lot of these call centers have been out sourced to cheaper labor over seas.
And I think your letter got the point across. If everyone would do that maybe ppl would see how frustrating it is not only for the job market but for the consumer as well to have everything outsourced.
2007-11-21 00:36:07 · answer #3 · answered by Anonymous · 1⤊ 0⤋
Been there, too. No, I don't think your letter should have been harsher. In fact, a nicely worded letter like yours will carry far more weight with the bank than someone who just rants and raves. We should all do this more often.
2007-11-21 00:48:13 · answer #4 · answered by Sam B 2 · 1⤊ 0⤋
The only people that think there should not be a national language either cant/wont speak it or are trying to get the votes of those that cant/wont speak it.
2007-11-20 19:57:29 · answer #5 · answered by Anonymous · 1⤊ 0⤋
this is great- if more people would do this maybe we would finally be able to get english literate service! (this message is in english- for all other languages dial ENG-LISH)
2007-11-20 21:26:27 · answer #6 · answered by northcountry57 3 · 2⤊ 0⤋