2007-11-16 14:23:26 · 4 answers · asked by Jean D 1 in Business & Finance ➔ Advertising & Marketing ➔ Other - Advertising & Marketing
Hi Jean. I would like to offer a different view than that provided by the other answers. Servicing the customer IS selling the customer. When you assist the customer with the services your company/products provide BEFORE the sale, the potential customer is more likely to become a customer.
How do you service the customer before the sale? By asking questions you can find out: 1) what the customer's needs are, 2) what his challenges are, and 3) what his dreams are. Then, you can tailor your product or services to: 1) fill his needs, 2) overcome his challenges, and 3) fulfill his dreams.
By working with the customer and seeing the customer from the perspective of the customers needs, you will gain a customer for life!
Best wishes.
2007-11-16 16:49:46 · answer #1 · answered by Doctor J 7 · 0⤊ 0⤋
The sale comes first, the service after. If you don't have the service to back up the sale, you tread water, big time! Never promise anything to a customer that which you can't deliver. I work for Radio Shack and our customer service is #1 in the nation. We care.
2007-11-16 23:04:31 · answer #2 · answered by MMM 4 · 0⤊ 0⤋
This ones easy. Selling a customer, is getting the customer. Say you sell tee shirts, you need to sell them to a store. Once you have sold them, not you have to service them. Which means keeping them stocked with your t shirts, making sure they are happy with you product, etc.
2007-11-16 22:28:52 · answer #3 · answered by maplewoodjoe 4 · 1⤊ 0⤋
selling a customer, is gaining his money for a sale.
servicing a customer, is gaining his money for a lifetime.
2007-11-17 17:30:24 · answer #4 · answered by Anonymous · 0⤊ 0⤋