Is there "any" point in including this information in my resume ?

Question

I graduated with a degree in electrical and computer engineering in 2006 . I am looking for any Entry level electrical engineering jobs I can get . I recently thought of this .
My resume has a job experience relating to this Call Center job i had for about 6 months at this place IN New York.
and i will post the job duties here.

• Finished with over 95th percentage by the end of the 3 week training program
• Brought down the average call time to 3 min and 10 seconds while providing excellent customer service
• Managed 75 - 100 customers daily by assisting them with updating credit cards, vehicle information and providing support for their website needs


Now i recenly added another, more "Relevant' to my major , experience, to my resume.

• Experienced in reading and interpreting mechanical, optical, and electrical specifications.
• Adept at use of multi-meters, digital oscilloscopes, DVM and function generators
•

• Tested analog and digital circuits and generated test reports in MS Word, MS Excel and MS PowerPoint.


do you think I should even have the " Call center " experience there, because I dn't see any purpose for that piece of information for it to exist there and it even , makes the resume feel as if I am a Business man in essense , I had it there for past 4 months now. Should I take it out , and add more College projects than waste that space in my resume ? What should I do ?

Answer 1

I think perhaps the Call Center experience might add dimension to your resume. It may show that you're good with people, especially over the phone and this could be an advantage. Also it could help in showing that you're good at picking up new things (as I assume you might've had to do for a Call Center). That's my opinion. It might help.

Answer 2

Keep it in. If you feel the info is irrelevant, that's OK, but it shows you have enough ambition to get a job right out of school.

Answer 3

YOU CAN CHANGE IT TO GEAR IT MORE TOWARDS YOUR OBJECTIVE BUT DO NOT DELETE IT
your resume should have 5-10 years of work experience on it