What is a good way i can deal with rude sarcastic people on the phone in my office?

Question

i have recently started my first job and i had to answer the phone. im a trainee and i was nervous and this person was very rude. i know i cant be rude back because i cant afford to lose this job. but i dont like being spoken to like that how can i be reasonable with them?

Answer 1

Kill them with kindness. The worse they are the nicer you are... Its hard sometime, but honestly you'll actually feel better it you turn it into a game.

Answer 2

You are a much stronger person than I am. It's hard for me to not be sarcastic or rude back. I know why I do it, to show them what it's like. But yeah, it's a risk. Sometimes it works and they deflate but other times, it's not good.

My supervisor used to speak softly and matter of factly. Even though you are new, act like you know what you are doing. Put the person on hold if you need to. Don't give them the option. Say something like, one moment please or Please hold. Be confident and don't expect yourself to have all of the answers.

You know how to answer the phone and you have a great sense of self control. Be prepared (practice, practice) before you answer the phone. You can't control how the person on the phone will respond so don't try. Know what your job is and know when you need to ask for help. Project confidence. Listen well.

Answer 3

issues continuously look worst once you're a trainee and in paintings for the first time. issues will advance with time...extra so once you get to understand human beings on your workplace. you want to advance a a lot thicker skin. it must be easier to easily carry out your initiatives and ignore concerning the rude and sarcastic comments received on the phone.......for now. once you've been there for a lengthy time period you'll p.c.. up particular issues which includes how others take care of those sorts of individuals - this can coach you about workplace existence and with any success forestall you from saying something that you will be able to later remorseful about and finally end up out of work. :o)

Answer 4

Sorry to tell you this hun, but it takes TIME.

I work at a law firm and we have our share of angry phone calls. The best thing you can do is to take a deep breath and try to help them out. Without knowing much about your job description, your job is to take the call and help the client out. If the client is angry, make him NOT angry either by listening in or transferring him to someone else who can help. Your boss is probably keeping a close watch on you right now so show him/her that you are worth the hire and that you can handle difficult clients with finesse.

You should apologize, tell the client you will notify the correct personnel and thank them for their business (or for calling in). The main thing though is to not let it get to you. Let it go and move on to the next project.

Answer 5

When I come across rude people, be it on the phone or face to face, I put on this really big (false) smile and pretend to be really cheerful (even though its all bulls***) and overly polite no matter how rude they are to you. It totally flumoxxes them most of the time and when they have gone you can have a really good laugh at how silly you sounded or looked. Next time they might not be so rude! This way you are having a laugh and not going to lose your job!

Answer 6

You will quickly learn that at work the best thing is to
'pick you're battles". If someone is rude on the phone the best thing is to stay professional and try to get them off the phone as soon as possible. If it's in your capacity to help or deal with them then do so, short and sweet ( "OK, Mr. X. I'll get those papers out to you by the end of business today (or tomorrow or whatever is feasible for you) or if not then hand them off, "Mr X, that request is out of my area, if you'll hold I'll transfer you to Ms. P in that department.

It's also OK to check with your supervisor regarding exact company policy.

Answer 7

after a rude or sarcastic coment I just go silent. Dont say a word untill they get on with the conservation in a reasonable way. Just dont respond to rudeness.
Silence is powerfull.

Answer 8

Just "kill them with kindness." As an office manager, I get calls from people berating me all the time about problems that are not within my area, but all you can do is just be as nice as possible, keep your temper, and always be kind and polite on the phone. I've found that about 50 percent of the time, once people cool down from being so upset about whatever it is they've called about, they apologize when they realize how kind I've been about it, and they feel really bad for letting their emotions get the best of them. Although that leaves the other half of people who are simply rude throughout, I can still respect myself, knowing that I've been as polite as possible despite their worst. Welcome to the joys of dealing with the public! =)

Answer 9

Say only what's kind and appropriate. Two wrongs don't make a right, and, as you've said, you don't want to lose your job. If a customer is too difficult to deal with, turn the person over to your manager.

Answer 10

Just be ultra polite, It's really frustrating to a rude person if someone is so nice to them. Bite your tongue and you'll get enough experience in ways to deal with the gits

Answer 11

just act professional by being polite but firm as possible. If they continue being rude tell them that if they keep being rude you can not talk to them properly and will hang up. Always warn someone before you hang up or they may complain that you hung up.