Well I live on my own now because I’m older so now I have to do these things myself. I’m slightly worried though but if I don't write it I would be letting people victimise me and push me around which isn’t right. Does anyone remember having to do something like this themselves for the first time?
2007-11-08 07:41:56 · 12 answers · asked by ? 6 in Society & Culture ➔ Etiquette
Thankyou for the advice and i have slept on it, two days later i feel this is what i need to do and it is about my landlady not refunds.
2007-11-08 08:01:44 · update #1
Hunny.......
One thing! When writing a letter of complaint - make it STRONG!!!!!!!!
I've had to write dozens of letters over the years and you won't get any respect if you write some wussy piece of garbage!
Make it heavy and make it stand out! Give it all you've got and people will be quivering in their boots! I come across as being one tough cookie in my writing, but I'm a pussycat really.....you just don't want people to know that.
The World is a hard place!
Give 'em hell girl!
Nobody messes with YOU!!!!!!!!!!
2007-11-08 07:50:38 · answer #1 · answered by Anonymous · 2⤊ 1⤋
I don't remember the first time it's too long ago! Some advice I would offer for you to consider is try to be concise in your complaint, don't waffle on and say what your Aunty Brenda thinks, state the exact nature of your complaint, give dates, copies of receipts or guarantees and what you expect to happen as a result of your complaint. Before you send the letter or e-mail sleep on it, see if you still feel the same the following morning. Always check your spelling and grammar, if a letter or e-mail is badly written it isn't taken as seriously, and always be formal.
Good luck with your letter.
2007-11-08 07:51:01 · answer #2 · answered by translatorinspain 4 · 1⤊ 0⤋
Yes. Of course, its very hard doing anything yourself for the first time. You are right to stand up for yourself so thats a good start! You may find pro forma letters online which you could adapt for your own purposes. You don't give enough detail but if its a work issue, you need to go on line for more advice as there are set procedures. Good luck.
2007-11-08 07:50:59 · answer #3 · answered by AUNTY EM 6 · 1⤊ 0⤋
If you ring your local Trading Standards and tell them the problem you will get some back up and good advice. They will even send you some letter templates to show you how to put your complaint in writing. We should all complain more. It's the only way to stop rip-off merchants etc.
2007-11-08 07:52:36 · answer #4 · answered by Sandee 5 · 1⤊ 0⤋
If you are complaining to a company just keep it simple and don't rant and rave. Just state the reason for your complaint in a clear, mature manner (do not use profanities) and say you hope the matter can be resolved quickly or you will be forced to take the matter further.
2007-11-08 07:51:50 · answer #5 · answered by Bears Mom 7 · 1⤊ 0⤋
Be brief - keep it to one page or less.
In the first section, clearly state the problem and how you would like it resolved. ("Please refund my money no later than November 15, 2007" for example.)
In the second section, briefly state how you've tried to resolve the problem and what previous outcomes were.
In the last section, thank the person for their "quick attention to this matter."
Never, ever apologize for writing the letter. No "I'm sorry to bother you, but . . ."
Also, no name calling.
2007-11-08 08:13:02 · answer #6 · answered by monicanena 5 · 1⤊ 0⤋
write the letter explaining the facts. Try using emotionally neutral words. Like a police report. cite any reasons why you believe they were in the wrong like their policies or accepted standards. Feel free to close with a factual statement about how you feel about it, and ask for what resolution you would like.
Example:
Dear Store manager:
Recently I went into your store to purchase a few items. I had raw chicken livers and parts, ice cream and salad mix. Your cashier put the livers in with my ice cream. I was shocked, and asked that she not put the raw liver in with the ice cream. She took them out, but then proceeded to bag them with my salad mix.
When I tried to explain why raw livers shouldn't be packaged with food items that are to be consumed with out cooking, the cashier got very defensive and rude. She almost shouted at me that she didn't know.. but she also didn't want to listen to me explain.
I'm shocked that in this day and age that people don't know about the danger of raw meats and cross contamination, and I'm even more bothered that you don't at least mention it in your training.
I would like you to acknowledge this letter, and assure me you are going to change your training practices to ensure that all of your staff are aware of this.
Thank you,
(and yes, this was an actual occurance in my life)
2007-11-08 07:56:42 · answer #7 · answered by Connie S 7 · 1⤊ 1⤋
Of course, we all probably do. First of all, tell them what happened. Mention, if possible, good experiences you had with them previously. Be very detailed -- names, dates, costs, etc. Then, tell them explicitly what you want to happen. Do you want a replacement? Your money back? What? And when. Good luck.
2007-11-08 07:48:43 · answer #8 · answered by merrybodner 6 · 2⤊ 0⤋
yes remember it well. its the best way to stand up for yourself.
show em your educated and intelligent. you will feel good because you have put your point accross in a non aggressive manner .
2007-11-08 08:32:30 · answer #9 · answered by Jezabel 6 · 1⤊ 0⤋
Yeah I have written a few letters now, and I'm glad that I do it. I complained to my bank and got some money from them!
2007-11-08 07:47:16 · answer #10 · answered by Gavin T 7 · 2⤊ 1⤋