Wrongly priced item?

Question

I have just bought something online with my switch card from a major electrical retailer and the transaction has gone through okay. However, I've just been told by a friend that the retailer must have made a mistake as I've been vastly undercharged. I understand that if this happened at a checkout and the mistake was found then they could refuse to sell me the item. But what happens if I have already paid by Switch or Credit card? Do they have to sell to me at that price? I have a print out and description etc. of what I have bought so I have it in black and white. (Then again, this could be the correct price and I could just have got a great bargain, lol)

Answer 1

No unfortunately they don't have to. If you read the small print it says that placing your order does not actually count as acceptance of your order by the merchant. There are also rules covering incorrect prices, if a price is so far out that you are reasonably sure that it is a mistake, then the price does not hold.

This has happened a number of times on the net, and so the stores arm themselves with small print to cover themselves.

Your card will be refunded, but you may be offered a discount voucher or similar as compensation.

Not sure if its what you are talking about, but there was a mistake on the Tesco site tonight with XBox 360's going for £34 (instead of £340). The price has now been fixed, and the cancellation emails are being written as we speak (been reliably informed by someone in the know).

The relevant piece in the terms and conditions is:

Tesco product terms & conditions:

Prices
The prices payable for the items that you order are clearly set out in the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.

If you aren't talking about tesco, you can be sure that your merchant will have similar.

Occasionally merchants do honour incorrect prices, as a matter of customer service, but this only happens with low value items.

Answer 2

I think the law is this... The price quoted is an offer only, not a contract... In store if an item is wrongly priced and you come to pay for it., if the error is noticed at that point the store could reject your offer to buy at that price. In practice though they might well let you have it as a sign of goodwill..... Now online it is not quite so simple, they have accepted your offered amount and issued a receipt. They might not realise that perhaps an error has been made and despatch the goods to you as arranged... If there is a query I think you should still get the benefit of the error.

Answer 3

If you've paid already, and that was the price that was listed, they have to sell it for the listed price. It's a done deal. If they say anything then they would need to refund your entire purchase, but this is unlikely. They listed it as that price, you bought it, transaction complete. I'd just keep watch on you bank to make sure nothing more was taken out. Your friend doesn't know the price of all things, I think you ned to go wth the black and white, not your friends input.

Answer 4

As like any other answerer here, I agree ..

You saw the item at a low price.
You paid for it.
They accepted.
Enjoy your great deal!

^_^

Answer 5

lol then u just got the bargain of ur life enjot the glory lol

Answer 6

they should give it to you at the advertised price, i used to work at a well known diy store and if they contest this then they are false advertising, if they do try this tell them you will be contacting trading standards.

Answer 7

trade description are on your side, lol a lot.

Answer 8

yes they can refuse to sell and refund you. The price is merely an invitation to purchase.

Answer 9

They have accepted your payment, enjoy.