The sales staff makes errors in data entry 5% of the time (entering payment type and amounts incorrectly). Should the admin department not say anything and edit these errors the next day (is that part of their job?) or should sales staff be held fully responsible for the errors?
2007-11-07 16:17:48 · 4 answers · asked by W Y 2 in Business & Finance ➔ Careers & Employment ➔ Other - Careers & Employment
All of the sales staff have been trained, they know what to do. Everyone accounts for some errors, but there are 2 employees that seems to have more difficulty. I suspect dyslexia or ADD because they seem upset and remorseful yet they can't seem to help it.
2007-11-07 17:02:10 · update #1
They are both at fault. The sales staff makes the errors but they would not make the errors if they were better trained by the admin department.
2007-11-07 16:21:18 · answer #1 · answered by Jack 3 · 0⤊ 0⤋
The person doing the data entry is responsible for the errors, but whoever finds it should correct it. What needs to happen is these errors need to be logged, and go to the department making them and bring up that it is an ongoing problem and that everyone needs to be more careful, since payment amounts can seriously affect the company's bottom line.
Regardless of who makes them, they need to be fixed. But they shouldn't be fixed and have the one who made the error not be made aware that they once again messed up.
2007-11-07 16:30:01 · answer #2 · answered by Meghan 7 · 0⤊ 0⤋
Someone needs to tighten up controls with batch totals or something. This sounds like an accounting nightmare
2007-11-07 16:42:50 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I would think they are equally responsible. Just my opinion.
2007-11-07 16:20:37 · answer #4 · answered by proudmommy 3 · 0⤊ 0⤋