How do I get the software that I bought online to work?

Question

I bought a converter from Apollo. I have the program downloaded but it doesn't work. Whenever I try to convert something the icons don't work. Am I doing something wrong?
Do I need a keygen? If so, how does that work? I've written the company but guess what? No response! I appreciate any help.

Answer 1

KEYGEN!!! NO you paid for the real McCoy. They should have supplied an activition code, if required.

" My computer is broken.", My printer won't work." and "I get an error message." are examples of how NOT to get good tech support. Phrases like these don't tell us enough to figure out what is actually wrong.

Please re-post with the NAME of the program you are using, a description of your specific problem, all error messages, word for word, (if applicable) and your PC make & model, components (if applicable), and operating system used.

If your machine hasn't completely given up the ghost, reboot the darn thing FIRST, then see if you can re-create the problem, taking careful notes on everything YOU DO AND SEE on the screen along the way. Write down any and all error messages you encounter and don't leave out any of the "techno-gobbledy-goop", because that's more important than anything you can say.

Then, we can try to help.

*OPTIONAL Screen Capture*:

Even better, capture a screen shot of every error message you get. If you don't already have a favorite screen capture program (like the free MWSnap), use the “ClipBoard” in Windows:

Press the CTRL + PrtScr key (Next to F12) to capture the Desktop (ALT + PrtScr to capture the current window) to the Clipboard, then, open Programs > Accessories > Paint (or WordPad), select Edit > Paste. Then, save the file to the Desktop, with a descriptive title such as "Error Message From (Insert program name here)" and be sure to save as “.JPG” in Paint, or an “.RTF” in WordPad.

That way, you can send us links (from Flickr or Photobucket, for example) so we can see it for ourselves. A picture IS worth a 1000 words!!!

Answer 2

If you used a credit card, dispute the charges. That will be the fastest way to get a response and if it is a bad product you want have to pay!