returning something bout online to get fixed?

Question

i bought a samsung monitor from play.com bout 5 months ago and today i noticed in the middle of the screen there was a pixel that was glowing a different color.

do i call play.com and return it for a new one or should i call the company.i know i seen a 3 year warranty paper that came with it.

Answer 1

I assume you are talking about an LCD monitor?

If you are, then you're out of luck, I'm afraid. An LCD monitor or television is not considered 'faulty' until there are at least 5 dead / defective pixels.

This is an agreement with the Trading Standards Authority. Neither Play.com or Samsung are obliged to repair or replace your monitor at this stage.