I have bought a washing machine from Comet in July 07. Last week it broke down and the engineer said the motor had burnt out and I would have to wail until 10/11/07 for new part. I have requested a new machine as I feel I have been sold faulty goods. Apparently, it is not their policy to renew unless they can't repair within 28 days.I have been passed around different phone numbers, people at the store etc and am getting nowhere fast. I have written a complaint to their head office. I am now going to be out of pocket paying for launderette every day, plus petrol to get their and wasted time. Be warned people!
2007-11-04 01:51:23 · 8 answers · asked by ashnannie1 2 in Consumer Electronics ➔ Other - Electronics
The general rule is that if it breaks down in less that 6 months it is assumed to have been defective when manufactured and you can reject it. Comet are trying it on for their benefit. Have a chat with ConsumerDirect on 08454 040506. They are a section of the dept of trade and industry and they will tell you what you can demand of Comet. The web site is www.consumerdirect.gov.uk. I have found them to be both knowledgeable and helpful.
2007-11-05 02:57:36 · answer #1 · answered by The original Peter G 7 · 0⤊ 0⤋
Same thing happened to me
Bought the washing machine - it would not work; was told over the phone constantly that because they did not fit it that the I probably failed to unlock the drum... after numerous phone calls and threats and then revealling that I was within the legal profession they said that they would sent someone out but if there was nothing wrong I would have to pay a call out fee
Engineer came out and low and behold the drum was warped I heard them try to argue with the engineer on the phone but then said I could change - wait for it - the machine I choice was no longer available
Had to take more time out to go pick a new machine - lost my cool when they said that they were not going to deliver for about a week so not happy with the old machine in the middle of my lounge (they would not take it away - misinformed) A bulk of crap in my Kitchen just taking up space and no way of washing my smalls!
It was close to closing time by the time I got some action I think they suddenly realised that I was not leaving - the manager came out and tried to give me some BS to which I calmly replied that I would see they in court and the machine they could try to retrieve from the pavement - but I didn't like their chances as I lived in a busy High Street and the council would have it shifted in no time
The look of fear and the weak protest of how I couldn't do that!
"consider it notice" and I turned to leave they soon found a cancellation and delivery could be made the next day 1-6pm
10pm at night they came just as I was pushing my old machine down the stairs - delivery men must have been warned because the caught it just in time loaded it up on the van and brought up my new machine - that is when I informed that they had 5mins in which to remove the heap of crap sitting in my kitchen as I had to go to work in the morning!
You don't compensation, they only thing they offer is a standard letter of excuses and they can't even be bothered to get you name right!
Stay clear of that place and let your friends and family know - all they do is hide behind company policy
2007-11-04 02:14:01 · answer #2 · answered by Sugar S 3 · 0⤊ 0⤋
You are absolutely right. These people take the public for mugs. They only get away with it because "we" let them and don't take action.
You should go immediately to your local Citzens Advice Beureau (and library) and check up how you stand under the current Sale of Goods Act and Unfair Contract Terms Act.
Many solicitors will also offer 1hour free consultation. If they think that you have a case then they'll take it on for you and send the bill to Comet when they win.
It's likely that their 28 day specification is unenforcable in law in this case. The wait for the new motor is not your fault, it's their problem.
You could argue that they have a duty to repair in a reasonable time and that things like motors are known to fail occasionally and they should be expected to carry stocks. A wait of nearly a month for such a spare part (+ appintment time delays) is unreasonable.
This sounds exactly like the sort of case that the Small Claims Court was set up to handle. A solicitor's letter, making "time is of the essence" (a good legal term), giving them 1 week to fix or replace should do the trick.
Keep records of all your calls (you must include date/time/number/name of person to whom you spoke as well as summary of what it as about and what was said) and travelling and also keep all correspondence and recipts to do with this case.
Go for them ... I wish you good fortune.
Additional. "Dels" is wrong. Regardless of the maker's guarantees etc., and whatever the Comet salesman may say, your contract is with Comet. By law they cannot wriggle out of this.
According to the Sale of Goods Act the retailer is solely responsible for the quality of goods and services. Maker's guarantees can only be in addition to this. Your claim is agains Comet and nobody else.
2007-11-04 02:09:53 · answer #3 · answered by Anonymous · 2⤊ 0⤋
Nothing to do with Comet.. The first year all service is down to he maker and the guarantee that covers the appliance, whether you take out an extended guarantee or not. It is the maker that has the delay in supplying the spare parts needed... and then scheduling the engineer to fit it.. This is quite common amongst all manufacturers now . and you might be expecting a standard of service that does not exist any more.. It is not like the old days when stocks of spares were held at various sites convenient to the public and the engineers.. It is too expensive to do this these days, Probably only one source of spares in the country, and these have to be ordered, picked and dispatched to reach your engineer,,, all takes time. As I say it is the manufacturers not the retailers that have caused these problems... As regards the extended guarantees of up to five years available from the retailers, they are usually very expensive and a waste of time and money// Do not enter into these agreements.
2007-11-04 02:06:39 · answer #4 · answered by Anonymous · 2⤊ 2⤋
im having a problem with comet aswell at the moment got a digital camera from there in june took it back in august and its only just being sorted out, wrote a letter of complaint however they never read it properly. the customer service is so poor their not once have they contacted me only when i wrote the letter of complaint. i got in contact with consumer direct you should do that and see where you stand my problem is now being passed on to trading standards! hope you get it sorted and dont back down!
2007-11-07 23:26:41 · answer #5 · answered by Gemz 1 · 0⤊ 0⤋
Read this first (Trading Standards) http://www.tradingstandards.gov.uk/cgi-bin/calitem.cgi?file=ADV0043-1011.txt
Scroll down to Repair or Replacement
2007-11-04 02:04:12 · answer #6 · answered by Anonymous · 1⤊ 0⤋
The first thing I would do is to get onto Trading Standards, they will inform you of your rights and advise you in this matter. good luck
2007-11-04 02:22:49 · answer #7 · answered by Anonymous · 1⤊ 0⤋
i hate damn companies like those, i got a ps3 broke down after 11 months called sony and they gave me a new one, also a tv replaced for a brand new from them. i guess big companies only do that
2007-11-04 01:55:20 · answer #8 · answered by Anonymous · 0⤊ 1⤋